Shiseido (Thailand) Co., Ltd.

Training Manager – Laura Mercier

Shiseido (Thailand) Co., Ltd.
ลงประกาศเมื่อ 14 Apr 2021

Training Manager – Laura Mercier

Shiseido (Thailand) Co., Ltd.


  • BA or higher in Business Admin, MGMT or any field
  • 4-5 yrs. of exp. at Sr Field Trainer level
  • strong knowledge of beauty industry



This role is responsible to lead and advance sales frontline team in strategic program delivery and exceptional consultant performance – including product skills and selling/service technique to ensure that the Sales Frontlines’ knowledge and skills are built through in-class training and in-store coaching, and that the Sales Frontlines are always adhering to the uniform and grooming guidelines in order to achieve business, productivity and service goal.


Training and Education

  • Lead the creation of brand training strategy, working with key stakeholders including Brand holder and Regional Training Team and Brand Manager.
  • Design, develop, oversee, and conduct Brand and Product Training Programs for all related stakeholder (Agency, Vendor who related to consumer, Business Partners, MUA team, KOLs and other third party)
  • Train all sales frontline employees with product knowledge and selling behaviours to enable them to consistently achieve and exceed sales and service goals in line with published brand expectations.  Include Make Up Artist services, flow of services and other soft skill.
  • Regularly review training effectiveness and implement findings into training strategy.
  • Create and execute best-in-class training program for brands.
  • Cascade and share Training Strategy to team and related team.
  • Coaching and motivating team member and MUA Frontline.

Manage and develop Front Line Team

  • Responsible for the talent development and career development plan.
  • Manage and direct programs focusing on sales, service, and customer experience including Mystery Shoppers program to measure performance.
  • Lead the creation of tools and workshops in response to in-store learning and needs of the business.
  • Complete & submit Training plans and recaps on time and within guidelines and budgets.
  • Participate in regional relevant Training Conferences and Seminars.
  • Process on recognition, reward for MUA and align all policy, rules, and regulation. Process on certified services for MUA.
  • Ensure all uniform update with Brand holder (Regional).
  • Support Sales team for recruiting new MUA and support for evaluation, grading MUA.
  • Support team for Digital-Online communication and offline communication.

Manage Training Relationship with all key stakeholder

  • Build strong and meaningful relationships with stakeholder (Brand holder, Regional, Retailers, MUA Frontline)
  • Establish the right events to participate in, based on collaboration with the team & awareness of potential for return (include retailer relationship).
  • Ensure retailer training needs are met to maximize sales and business opportunity.
  • Support special events or product focus activities via appropriate and timely training to field teams.
  • Support Marketing team for FDA verify.
  • Support team for consumer activation (In-store Workshop, Live Streaming) and support team when customers’ complaint (external and internal) or help team for FAQ – SNS, EC – Lazada, online, offline)
  • Provide report for Brand Holder (Monitor counselling) and other report related e.g., education report, productivity report.


  • Bachelor's or higher in Business Administration, Management or related field
  • 4-5 years of experience at Senior Field Trainer level or above.
  • Strong knowledge of beauty industry
  • Highly developed presentation skills across a range of training mediums and group sizes; including internal and external participants.
  • Able to facilitate training seminars, ensuring maximized participant learning and understanding of content.
  • Strong leader with flexibility, excellent organizational skills and a keen eye for detail.
  • Proficient in Microsoft office and others software related.
  • Experience of researching, implementing, and managing digital solutions for learning.
  • Excellent communication both in Thai and English.


4 years
Full Time, Permanent


Shiseido, the world beloved  leading cosmetic brand  with  true beauty to define the cultural identity  in existence with a heritage, established in 1872  in Japan.  With the combination of  eastern aesthetics and sensibility with western science and  business practices,  Shiseido  dedicated herself  to create genuine, meaningful  values  and use them to bring our customers consistently on the leading edge of wellness and beauty.

We are now seeking high caliber candidate with passion to work as part of a dynamic team for quality and professionalism to share the  same mission and engage in our mutual growth.


Health & Beauty Care
สวัสดิการและสิ่งจูงใจอื่น ๆ
Five-day work week, Flexible working hours, Life insurance, Medical insurance, Performance bonus, Travel allowance