Job Purpose/Objective: Reporting to the Telesales Manager, you will be responsible for handling incoming queries from web based customers to meet their needs, with the goal of closing the sale. You will also be responsible for generating sales through outbound calls to leads generated via the web-site and work to problem solve and ensure an accurate, efficient and smooth sales process.
Critical Tasks and Expected Contributions/Results:
Qualifications / Specific Requirements:
Cigna, a global health service company, had consolidated revenues from continuing operations of U.S. $21.6 billion for year-end 2011. Cigna is dedicated to its mission of helping the people we serve improve their health, well-being and security. Cigna's operating subsidiaries provide an integrated suite of medical, dental, behavioral health, pharmacy and vision care benefits, as well as group and individual life, accident and disability insurance, to about 70 millions people throughout the United States and around the world. Cigna established a presence in Thailand in 2002 through Cigna International Marketing (Thailand) Limited and Cigna Insurance Public Company Limited, an affinity-based telemarketing and alternative distribution business specializing in Accident and Health insurance products in Thailand, Our business has grown rapidly and consistently by earning the continuous supports from its business partners.
At the present, Cigna has equipped with experienced and well-trained 1,000 staffs and telesales who diversified and dedicated to work with our business partners for different industries and functions.