Eko Corporation Co., Ltd.

Technical Support Engineer

Eko Corporation Co., Ltd.
Salary provided
Posted on 01 Mar 2021

Technical Support Engineer

Eko Corporation Co., Ltd.

Job Highlights

  • Technical Support Engineer
  • Troubleshooting
  • Software Specialist

Job Description

About the role: 

As a Technical Support Engineer, you will be responsible for overseeing and maintaining software systems. You’ll also provide technical support to customers/ customer accounts and internal company software infrastructure.

Your Day to Day: Client Facing Role
  • Respond to application and technical queries from customers and prospects. 
  • Take action to resolve queries, troubleshoot, answer chats, and respond to emails.
  • Report defects immediately 
  • Collaborate with other teams such as Engineering, QA, Product to solve customer problems
  • Assist in creating troubleshooting material for internal and external knowledge base
  • Attend regular in-person and or online meetings with clients to analyze, troubleshoot and diagnose the incidents
  • Follow up on the cases until the obstacle is permanently resolved and closed. 
  • Work with Support Operations Specialist to complete the monthly and detailed weekly reports for customers. 
  •  Offer suggestions for product improvement

Internal Operation Role:

  • Identify the root cause of raised issues by investigating ‘using logs’
  • Build and implement new tools for internal usage to improve team’s efficiency
  • Work with team to publish documentation.
  • Create and publish an online technical guide for API and SDK
  • Generate scheduled automated data ‍
Product line Support: Eko Communication, ConvoLab Bot, Upstra, OneWork
Your experience includes: 
  • Basic Technical Knowledge (a must)
  • Working experience in Excel, Powerpoint, Google Sheet, and Google Slides 
  • Node.js, HTML, CSS, Javascript and Typescript- optional
  • Bachelor degree or higher in Information Technology, Computer Science, Computer Engineering or a related field
  • Understanding of APIs
  • Must have experience with NoSQL Database ex. MongoDB, Elasticsearch and Kubernetes(optional)
  • 1+ year working experience in a related field
  • Ability to explain complex information in simple and clear terms to a non-techie
  • Ability to deal with difficult customers and handle stress
  • Solid analytical skills with good problem-solving abilities
  • Strong attention to detail; strong multi-tasking ability; and ability to manage deadlines in a dynamic, fast-paced work environment
  • Strong interpersonal, verbal, and written communication skills in both Thai and English language 
  • Flexible, self-learning, self-motivated, team-player, willing to work in a dynamic and fast-paced environment
  • Flexibility to work on weekends, off-office hour shift, and public holiday when needed( when needed) 
What’s in it for you: 
  • Comprehensive Healthcare package
  • Flexible hours
  • Paid vacation
  • Travel benefits
  • Team outings, lunches, and bonding activities
  • Work in our gorgeous office in Bangkok, Thailand
  • Thai masseuse in the office (ooh la laaa) 
  • Work with distributed teams globally in Amsterdam, Austin, Bangkok, London, and Milan
  • Visibility of your results and direct impact on the product
  • A collaborative, respectful environment where your voice will always be heard
  • Many More – We have a whole team dedicated to making Amity an awesome place to work!

Additional Information

Career Level
Entry Level
Qualification
Degree
Years of Experience
Not Specified
Job Type
Full Time
Company Website

Company Overview

Amity is the home of innovative digital solutions that help organizations, teams and individuals achieve more through the power of technology. On top of building and delivering our ecosystem of tools, ranging from virtual workplace solutions to chatbot management systems, we operate as your digital partner to champion a transformational journey from end-to-end. 

Amity is powered out of 4 offices in Bangkok, London, Amsterdam and Austin (TX) to deliver our mission of leading the global digital revolution. Today Amity serves companies with a total valuation of over $50bn, mostly based in the Asia region, including leading telecoms, banks, and retailers. 

Eko is core Amity product. It is internal communication application. It brings team together and empowers them with tools for more efficient and communication. Access it all from any device, anytime. Eko is an award winning communication and productivity tool that empowers hundreds of thousands of people around the world to do their best work. Our platform combines chat, directory, task, and workflow into one easy to use application. Our system is built from the ground up to quickly process and deliver vast amount of data in real-time in order to meet our user's expectations in today's fast moving workplace.

We value efficiency and are always looking for ways to improve our tech stack to provide the best experience to our users. Our commitment to the latest developments in React, Mobx, Node.js, and native iOS and Android frameworks allows us to iterate quickly while providing a clean, maintainable architecture that's a joy to develop on.

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Flexible working hours, Medical insurance, Performance bonus, Travel allowance, Work from home