BTicino (Thailand) Ltd.

Technical Support Engineer

BTicino (Thailand) Ltd.
Salary negotiable
Posted on 13 Jan 2021

Technical Support Engineer

BTicino (Thailand) Ltd.

Job Highlights

  • Bachelor’s Degree in Electrical Engineering
  • Minimum experience 2 years in tech support/testing
  • Knowledge in home automation systems

Job Description

Providing technical supports for sales activity, pre and after sales service to customer with proper solutions

  • Execute technical support activities including installation, testing, commissioning, repair, modifications, preventive maintenance, troubleshooting, engineering change upgrades, etc.
  • Field or remote support for partners and client, company systems, projects and products.
  • Handle fault call service and customers’ claims from technical and administrative point of view.
  • Analyze and provide advice for customers’ existing equipment status and recommended replacement schedules.
  • Schedule, according with partners, clients and sales team, preventive maintenance.
  • Collaborate with Sales Teams to understand customer requirements and to provide after-sales support.
  • Co-operate with QA department and Logistic department for product testing and replacement.
  • Provide training on the job, products and services demonstration to partner or client.
  • Use company tools and procedure for troubleshooting, testing and maintenance.
  • Record the activity with appropriate documentation and on company CRM.
  • Produce technical presentations and demonstration.
  • Be update in term of company products and competitor products present on market.
  • Produce technical presentations and demonstration.
  • Manage multiple, simultaneous, and complex projects.

EXPERIENCE AND QUALIFICATIONS -

  • Bachelor’s Degree in Electrical Engineering or equivalent.
  • Minimum experience 2 years in tech support/testing/install/commissioning electrical project.
  • Knowledge in home automation systems or low voltage systems will be a strong plus.
  • Good personality, relationship and communication skills
  • Good command in both language Thai and English.
  • Computer literacy in MS Office, Internet, E-mail.
  • Experience with technical software like CAD, and CRM will be a plus.
  • Possess driving license.

How to apply

  • Click APPLY NOW to submit your application.

Interested person, please submit your resume stating your present and expected salary to:

Human Resources Manager
BTicino (Thailand) Ltd.
10/F Ploenchit Center, 2 Sukhumvit Road, Bangkok 10110
Tel 0-2656-8710 Fax: 0-2656-8768
Website : www.legrand.com

Additional Information

Career Level
Entry Level
Qualification
Degree
Years of Experience
2 years
Job Type
Full Time, Permanent
Company Website

Company Overview

BTICINO, with a number of plants and production facilities in Italy and abroad, as well as a successful, well-known brand name in more than 60 countries, is a part of the Legrand Group

LEGRAND IS THE SPECIALIST IN ELECTRICAL AND DIGITAL BUILDING INFRASTRUCTURE

Legrand is the global specialist in electrical and digital infrastructures, offering high-value-added products and solutions for commercial, residential and industrial buildings. Every day Legrand works hard to enhance electrical and digital building infrastructures and help develop connected buildings around the world.

Its technological expertise, its leading positions, the scope of its offering, its international presence and the power of its brands combine to make Legrand a global benchmark. With a presence in nearly 90 countries and a workforce of over 38,000 employees.

Additional Company Information