BENQ (Thailand) Co., Ltd.

Technical Supervisor

BENQ (Thailand) Co., Ltd.
Salary provided
Posted on 22 Feb 2021

Technical Supervisor

BENQ (Thailand) Co., Ltd.

Job Highlights

  • Bachelor’s Degree
  • New graduated are welcome
  • Experiences in service for IT solution industry

Job Description

Responsibilities:

  • Associate with ASC (Authorize Service Center) for daily routine regarding to service workflow / spare part claiming / spare preparation and ordering / service asset inventory in order to make sure that service turn around go according to KPI.
  • Associate with Customer Service team at HQ for weekly and monthly service report.
  • Evaluate / Estimate spare part consumption rate from ASC / Key partners in order to Forecast and import spare parts.
  • Provide technical advisory / service training to ASC / Key partners’ service team and make sure all related staff in order to maintain high quality of service to end-user.
  • Handle direct enquiries from end-user email / line / Facebook in-box / phone politely in order to maintain highest of customer satisfaction.
  • Working with field engineers to visit customers in case of onsite service (Occasionally).
  • Testing and fixing faulty equipment.
  • Observe and maintain internal computer systems and networks of BenQ Thailand also be able to install and configure computer systems, diagnosing hardware and software faults and solves technical and applications problems, either over the phone call or internal operation.  
Requirements of the role:
  • Bachelor’s Degree
  • New graduated are welcome for interview, preferred age not over 40years with minimum 3years of working experience in IT/ Solutions business field / Computer & Peripheral Repairing.
  • Experiences in service for IT solution industry / projector industry will come highly preferable.
  • Able to English communication with Head Quarter.
  • The ability to think logically and ability to work alone.
  • A good memory of how software and operating systems work
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
  • The ability to work well in a team.
  • Problem solving skills.
  • The ability to priorities your workload.
  • Attention to detail.

Additional Information

Career Level
Middle
Qualification
Degree
Years of Experience
1 year
Job Type
Full Time, Permanent
Company Website

Company Overview

URGENTLY REQUIRED !!!

Innovate with BENQ BENQ is a global leader in communications and multimedia solutions and computer peripherals. We have the range of technology, depth of manufacturing experience & scope of vision to empower the ultimate Digital Age Lifestyle. BENQ has manufacturing plants in Malaysia, Mexico, China and Taiwan and were one of the early investors in a number of these locations, helping them to establish as centers of high-tech, marketing and service network that spans Greater China, Asia Pacific, Europe and the America. Our mission is to Bring Enjoyment N Quality to life – BENQ.

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Flexible working hours, Medical insurance, Performance bonus, Transportation allowance