Team Leader - Customer Service/หัวหน้าทีม - ฝ่ายบริการลูกค้า

Salary negotiable
Posted on 19 Jan 2021

Team Leader - Customer Service/หัวหน้าทีม - ฝ่ายบริการลูกค้า


Job Highlights

  • Customer Service
  • Online Service
  • Team Leader

Job Description

Job brief:

We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing, and motivating team members on a daily basis.


  • Assessing individual issues and taking appropriate action to ensure that customer’s needs are met.
  • Providing feedback to Supervisor on customer’s needs/feedback.
  • Preparing and generating a report and relating customer’s queries.
  • Researching customer’s queries/concerns into the systems.
  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Encourage creativity and risk-taking
  • Suggest and organize team-building activities


  • Proven work experience as a team leader or supervisor
  • In-depth knowledge of performance metrics
  • Good PC skills, especially MS Excel
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills
  • Degree in Management or training in team leading is a plus
  • Prior experience in sports management or Game Online.
  • Willingness and desire to relocate.
  • Candidates are Thai or Vietnamese.

Other Info:

  • Working Schedule: 9 hours a day / 6 days a week with 1 day off
  • Day or Night Shift Schedule
  • 22 days annual leave

Additional Information

Career Level
Years of Experience
2 years
Job Type
Full Time
Company Website

Company Overview

YRB Solutions,Inc was incorporated in 2016 with offices located in the entertainment city of Pasay, Metro Manila, Philippines. YRB Solutions, Inc is an innovative business process outsourcing BPO, IT solutions and marketing company that provides a variety of customer support 24x7, back office, IT solutions, services in several key domains, and communication services specializing with interactive online gaming companies and also in providing high quality and innovative services to the B2B and B2C markets.

We are leading BPO company specialized in providing high quality and innovative technical and customer support services such as customer relationship management services, data management and information processing services, customer care and information technology services to our foreign and offshore clients who are primarily engaged in interactive gaming. With a management and operation team of over 10 years industry experience, YRB Solutions, Inc has delivered exceptional result to our growing numbers of international customer.

YRB’s Core Values are derived from the synergy of the diverse cultures and nationalities that make up the company and guide the direction and decisions of the Company.

Additional Company Information

Benefits & Others
Free shuttle bus, Housing allowance, Medical insurance, Performance bonus, Transportation allowance, Travel allowance