World Animal Protection

Supporter Relations Executive

World Animal Protection
Salary provided
Posted on 21 Jan 2021

Supporter Relations Executive

World Animal Protection

Job Highlights

  • Supporter engagement strategy and events
  • Telephone communication with customers
  • Closely with fundraising and campaign teams

Job Description

Supporter Relations Executive

Competitive Package

Closing date: 06 February 2021


Do you have a passion for animal protection and welfare, proven experience in front line telephone communication with customers and the ability to build trust and inspire people to increase their support for our work? If yes, we want you on our team right now!

The Role

You will be a vital part of supporter engagement strategy and the voice of World Animal Protection for our supporters, inspiring them about our work, building trust and warmth and enthusing them to continue support of our work.

  • You will carry out welcome calling to build trust and ensure that data captured by our recruitment agencies is accurate and complete.
  • You will help to upgrade and reactivation telephone campaigns.
  • You will closely with our fundraising and campaigns teams to support supporter engagement and events.
  • You will be the point of contact for in bound supporter queries and to manage / answer those queries to the satisfaction of supporters.

About You

You will have extensive experience in a results focused telephone customer service/sales function or face to face sales / recruitment function either in the commercial or Not For Profit sector. You are passionate about animals, want to make a real difference and want to be rewarded for your dedication.

  • Great interpersonal skills – The ability to listen, engender warmth, trust and build empathy.
  • The ability to enthuse supporters about the work of World Animal Protection
  • The ability to communicate clearly in a verbal and written form.
  • The ability to work under pressure – achieving targets and KPI’s
  • The ability to speak some English will be advantage

How to Apply

If you want to be part of our dynamic organisation and help us move the world to protect animals then please send us a copy of your CV, salary expectation and cover/motivation letters addressing your skills and experience relative to the role to below email.

Due to the large volume of applications that we receive, we will not be acknowledging receipt of your application.  If you do not hear from us within 3 weeks of the closing date, please consider your application as unsuccessful.

World Animal Protection is an equal opportunity employer and committed to providing equal opportunities for everyone regardless of their background.

The successful candidate must have permission to work in the position location.

Who are we?

We are World Animal Protection.

For over 50 years we have moved the world to protect animals.

We protect animals because we believe a sustainable future for the planet can only be achieved if both animals and people are part of the solution.

We stop the exploitation of wild animals for entertainment and profit. We protect pets and working animals in communities across the globe. We campaign for better farm animal welfare and fight against factory farming. We also help animals when disaster strikes.

Our vision is a world where animals live free from suffering. We are working to help people to see how important animals are to all of us.

We are determined to influence decision makers to put animals on the global agenda and inspire people to change animals’ lives for the better. Today we’re working on projects to end animal suffering by helping governments and communities to protect and care for their animals.

Why Work for us?

We move the world to protect animals globally but there are many other reasons to join our organisation. We are a truly global organisation with offices in Australia, Brazil, Canada, China, Costa Rica, Denmark, India, Kenya, the Netherlands, New Zealand, Sweden, Thailand, UK and USA. We employ over 380 people globally covering campaigns, media, fundraising, operations, finance, administration and human resources.

As well as competitive employee benefits we want our employees to grow with us and build their careers within World Animal Protection and therefore encourage internal applications. We have a strong track record of offering existing staff promotions as well as secondments and position changes within the organisation.

Additional Information

Career Level
Not Specified
Not Specified
Years of Experience
Not Specified
Job Type

Company Overview

World Animal Protection is a truly global organisation, working in over 50 countries across the world, with offices in every continent. Our vision is a world where animal welfare matters and animal cruelty has ended. We protect animals because we believe a sustainable future for the planet can only be achieved if both animals and people are part of the solution.

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Life insurance, Medical insurance