FASHION KINGDOM CO., LTD. by Valiram Group/บริษัท แฟชั่น คิงดอม จำกัด

STORE MANAGER /Supervisor / Retail Associate (Nike /Victoria's Secret /Bath & Body Works )

FASHION KINGDOM CO., LTD. by Valiram Group/บริษัท แฟชั่น คิงดอม จำกัด
Salary negotiable
Posted on 20 Jan 2021

STORE MANAGER /Supervisor / Retail Associate (Nike /Victoria's Secret /Bath & Body Works )

FASHION KINGDOM CO., LTD. by Valiram Group/บริษัท แฟชั่น คิงดอม จำกัด

Job Highlights

  • Ability to lead a pay for performance selling team
  • Demonstrates strong product knowledge
  • Fluent English and both in written and spoken

Job Description


  • The driver of total store sales, the customer experience, overall operational excellence and our high performance selling culture.
  • Primary responsible for the management of the store, including directing the work of direct reports and is responsible for the store’s culture, associate engagement and “Best at Bras.


  • Deliver sales targets 100%
  • Drive store conversion to plan – as per yearly KPI setting
  • Deliver bra business to plan – 50% of VSL
  • Achieve high Mystery Shopping results 90%
  • Achieve inventory control targets – 0.2%
  • Maintain low attrition and control staff costs
  • Drive positive LFL and comp sales


  • Manages the overall store
  • Leads financial growth of the store, year over year
  • Leads the sales floor and drives store results through the store team
  • Drives a primary focus on bras as the premier product differentiator and develops a "Best at Bras" culture; builds the brand by cultivating loyalty
  • Role models, coaches and develops best-in-class selling behaviors
  • Sets visual merchandising expectations to brand standards, to ensure brand consistency that impacts the customer experience and maximizes overall business results
  • Ensures the operations of the store are executed with excellence
  • Accountable for the development of associates’ product knowledge which in turn, enables high performance selling
  • Influences and inspires associates to unlock individual potential for extraordinary selling and productivity results
  • Owns workforce management, including talent productivity decisions, writing the weekly schedule and ensuring state specific compliance
  • Accountable for the selection and development of top talent within the total store
  • Responsible for the talent life cycle of direct reports, including recruitment, hiring, onboarding, training, development, performance management, terminations and succession planning

All leadership roles at Victoria’s Secret are responsible for:

  • Delivering top line sales results and growing the business through business insight to action
  • Leading the sales floor while assigned to the role of the Customer Sales Lead (CSL)
  • Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture
  • Creating emotionally engaging customer experiences, consistent with the brand vision
  • Building customer loyalty through current brand strategies, including credit (US only) and customer relationship marketing
  • Building and growing high performing teams
  • Leading change through positivity and a growth mindset
  • Upholding positive associate relations that lead to engagement in the brand and the team
  • Understanding and leveraging visual merchandising filters to create a compelling store environment that grows sales
  • Driving operating fundamentals
  • Effectively managing and controlling expenses
  • Executing store opening and closing procedures
  • Creating an awareness of, and building capability in, loss prevention
  • Reinforcing store strategy to reduce shrink
  • Managing all activities related to providing a safe work environment
  • Understanding, demonstrating and enforcing Company values

Success Measures:

  • Sales Comps (Likes)
  • Bra Comps (Likes)
  • Shrink
  • Conversion
  • Return on Visit (ROV)
  • Payroll
  • Associate Opinion Survey (AOS) Results
  • Retention of top talent
  • Loyalty


  • Previous experience leading leaders and associate teams
  • Proven ability to lead a pay for performance selling team is preferred
  • Demonstrates ability to improve customer satisfaction and drive customer loyalty
  • Proven ability to effectively delegate, follow up and communicate with all levels of the organization
  • Demonstrates ability to manage complex and competing priorities with time management and organizational skills
  • Demonstrates ability to assess talent, coach, develop and manage performance
  • Demonstrates business acumen with strong strategic and analytical skills
  • Demonstrates excellent visual merchandising skills
  • Demonstrates strong product knowledge
  • Schedule flexibility to include evenings, weekends, holidays, and non-business hours
  • Fluent English and both in written and spoken.
  • Knowledge of other language is added advantage

Additional Information

Career Level
Years of Experience
Job Type
Full Time, Permanent
Company Website

Company Overview

Fashion Kingdom Co., Ltd. is subsidiary of Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specialising in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, the Philippines, Thailand, Russia, Macau and Vietnam. Operating more than 350 stores, a number which continues to grow, the group represents in excess of 200 brands across various categories, from fashion and accessories, timepieces and jewellery, perfume and cosmetics to confectionery and dining concepts. Its portfolio comprises internationally renowned brands such as Bath & Body Works, Kate Spade New York, Michael Kors, Tumi and Victoria’s Secret, as well as original and innovative retail concepts Luxury Fashion, Swiss Watch Gallery, Flying Emporium, Vie Beaute and Flow. Creating world-class retail environments that offer compelling and luxurious shopping experiences is the hallmark of the group, and it will continue to bring the most desirable international brands and cutting-edge concepts to the region. The group is headquartered in Kuala Lumpur, Malaysia. Discover more at or join in the conversation on Facebook and Instagram: #Valiram.

Additional Company Information

Benefits & Others
Dental insurance, Life insurance, Medical insurance, Performance bonus, Travel allowance