Service Quality Management : Physical Cash, E-Channel Service, and Cheque Service (Management Level)

Service Quality Management

Physical Cash, E-Channel Service, and Cheque Service

(Position: Senior Manager or Assistant Vice President)

Focused Areas:

1. MIS Dashboard Management
2. Key Issues/Key Follow ups Integration (Department Level / Division Level)
3. Resource Management (Budget/Cost Controlling)

Job description and skills required:

• With alignment to division/department direction, leads creating/defining of leading and lagging indicators, including with measurements for tracking and monitoring all service performance.
• Ensure developing, consolidating, and reconciling content of MIS Dashboard for key services.
• Supervising preparation of information for management level to team.
• Support the PMO with consultancy and ensure bringing issues to team and management attention by appropriate time.
• Develop periodic and ad-hoc reports/papers with concise, accurate, and illustrative designed e.g. Monthly Dashboard, Cost Productivity Improvement, Budget Management Report, KPI Report, etc.
• Ensure effective budget planning and budget utilization for BAU (business as usual) and projects.
• Perform strong conceptual thinking, analytical skill, and problem solving.
• Results oriented with strong attention to detail.
• Positive personality and productive team worker.
• Ability to build & manage strong customer relationship at all level.
• Able to work under pressure involves dealing with constraints which are often outside the control.
• Perform strong presentation skill both written and verbal.

Qualification:

• Master’s Degree in Finance, Economics, Business Administration, or related fields.
• Bachelor’s Degree in Industrial Engineering, MIS, Economics, or related fields.
• Perform strong Advance Excel with large data dimension is a PLUS.
• Ability to practice advance analytical programs as required.
• Good command of written and spoken English.

Note: Advance Excel: Pivot, Array Formulas, Automate Functions, Data Cleansing, etc.

Location : Kasikorn Bank Head Quarter - JangWattana (KBTG)