Monroe Recruitment Consulting Group Co., Ltd.

Service Manager (Life Science Solution), Bangkok, Thailand

Monroe Recruitment Consulting Group Co., Ltd.
Salary provided
Posted on 17 Nov 2020

Service Manager (Life Science Solution), Bangkok, Thailand

Monroe Recruitment Consulting Group Co., Ltd.

Job Highlights

  • Service Manager
  • Service Engineer
  • Service Engineer

Job Description

Salary: Attractive

Additional Benefits : Attractive

Company Profile

Executive recruitment company Monroe Consulting Group is recruiting on behalf of a leading company that provides life science solutions.

Job Summary

The Service Manager is mainly responsible for increasing service revenue and profit by managing the service product portfolio, meanwhile working to transform the existing reactive business into a more proactive one. They will also be responsible for managing and directing the activities of the field service engineers, collaborating with the Calibration Lab for installations, calibrations, repairs and other technical work.

Job responsibilities

  • Assist with difficult customer problems and critical negotiations 
  • Ensure all regulatory and quality requirements are met by the service team 
  • Minimise business, regulatory and safety risks for staff and the company
  • Drive customer satisfaction and loyalty through a customer focused approach, based on customer feedback 
  • Ensure administrative responsibilities of the team, such as maintaining customer service logs and internal service records, are carried out in a timely manner, as per departmental guidelines
  • Explore and implement initiatives to improve the effectiveness of department methods and procedures and increase the productivity of the team 
  • Coach, assist and support the development of the members of the service team to increase performance and employee engagement 
  • Other duties as requested from time to time to support the company

Job requirements

  • Diploma or Degree in Electronics or Science (or related subjects) is preferred
  • Extensive commercial experience in a service organisation, preferably within the life science industry 
  • Extensive experience in a leadership role, responsible for driving growth in the service business of a global life science company
  • Demonstrated ability to collaborate effectively across different parts of an organisation 
  • Demonstrated ability to solve problems and take initiative

INTERESTED? All applications will be treated in the strictest confidence. If you are a suitable match for this position please simply click the APPLY button below and please ensure that your CV is a WORD document and not a PDF

Additional Information

Career Level
Years of Experience
8 years
Job Type
Full Time

Company Overview


Monroe Consulting Group is a leading provider of senior human resource capital, specialising in servicing the worlds emerging economies within the Professional Services, Technology, Industrial, Health and Consumer Goods sectors. Established in 1998, we have offices in Thailand, Indonesia, Malaysia, The Philippines, China, and Vietnam.


Our brand is built around quality, professionalism, and very high ethical standards. Our Recruitment Consultants are all highly trained and work unique specialist markets which truly allows them to understand the needs of both our clients and candidates. In a world where quality attracts quality and results can be all that matter, Monroe is your committed advocate and the best external ambassador you could ever wish for.


Monroe Consulting Group has won a total of 25 international recruitment awards to include being voted Best Recruitment Company APAC 5 times, Best Overseas Operation twice and Best In-House Trainer at the Global Recruiter Awards. We also been voted Best Consultancy at The Thailand Expat Awards and Best SME at the Thailand Entrepreneur Now Awards.


"Monroe have been superb, their customer service is great. The team there respond very quickly and go above and beyond to help throughout the recruitment process. I am always impressed with the service orientation I find when I interact with the Monroe team.” People & HR Manager - FMCG

“Monroe Consulting played a big role in expanding our organization. They understand our business, our requirements, and provide good information about the market. We are very happy with the quality of the candidates they present, and exceeded our expectations in coordinating with candidates, starting from setting up the interviews, up to the closing stage. We appreciate their honesty and professionalism. We would rate the service that they provide as excellent!” HR Director - Manufacturing

Additional Company Information

Benefits & Others
Five-day work week, Medical insurance