Service Delivery Manager
Ensure client satisfaction
The Service Delivery Manager is equally responsible for client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA) and other contractual obligations that are deemed necessary to the client. These obligations may reflect operational, commercial and legal obligations.
Maintain strategic direction
The Service Delivery Manager is the highest ‘aggregation’ point insofar as delivered services are concerned and must maintain a holistic position to ensure full objectivity and impartiality, and maintain the region’s strategic direction for the nominated account. The Service Delivery Manager is a regional level position and as such a level of organisational awareness and maturity is paramount.
Establish relationships with clients
As the Service Delivery Manager for a client, these employees establish excellent working relationships with the client representatives who also operate at a regional level within their business typically. Client experience and operational governance is their main objective. They maintain a coherent strategy for dealing with service delivery across the regional environment.
Manage the delivery of service
They advise on the management of the delivery of the service by establishing the relationship with the client, agreeing the points of interaction and escalation, managing the services budget and ensuring the continuous delivery of the service according to the SLA. They take accountability for management escalations and lead the service delivery managers through to a resolution that is satisfactory for the client and Dimension Data management.
Develop and maintain service excellence
The Service Delivery Manager is accountable for ensuring that a culture of service management excellence is developed and maintained by the delivery team. They achieve this by demonstrating strong leadership qualities that support a strategic development approach to client engagement and operational delivery. They have a deep understanding of the client’s business needs and technology strategy and the associated Dimension Data delivery model.
Interested candidates please submit your full CV (English) and Transcript via
16Fl., Column Tower, 199 Ratchadapisek Road,
Khet Klongtoey, Bangkok
Visit us at https://hello.global.ntt/
About NTT Ltd.
NTT Ltd. is a leading global technology services company. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure. As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries. Together we enable the connected future.
Visit us at our new website hello.global.ntt
About NTT Thailand Limited.
We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.
Now we’re seeking an experienced high energy, motivated and professional to join us.