Service Delivery Manager

Salary provided
Posted on 13 Jan 2021

Service Delivery Manager


Job Highlights

  • Excellent analytical and problem solving skills
  • 3rd party management
  • ITIL certified is appreciated

Job Description

Responsibilities :

  • Building a personal relationship with key client staff
  • Successful service delivery – SLA achievement and high level of customer satisfaction
  • Monitoring overall performance of services
  • Good communication around issues and opportunities – get things done, make things happen
  • Collaborating with senior management on client account management and growth
  • Ensuring operations teams are aware of changes and are prepared Building service reports
  • Service reporting and sponsoring service delivery meetings, Pulling in additional resources when needed e.g. specialist teams or people for specific issues/ opportunities
  • Removing all obstacle to customer satisfaction and/ or financial performance
  • Communicating across organizational boundaries – from engineers though to senior managers
  • 3rd party management responsibilities
  • Looking out for client and Imtech’s long-term interests
  • Following up if service delivery is not meeting expectations
  • Working with the client and operations team to identify and manage service improvement activities
  • Along  with operational managers and technical leads, accountable for and contribute to the overall performance of the managed services division
  • Ability to follow hardware and software best practices as defined by the Managed Services management

Qualifications :

  • Experience:
    • At least 1 years relevant work experience, Technical background ideally with Managed Services and IT outsourcing industry, Knowledge of the following – Systems management platforms, service management solutions, ITIL
  • Skill and Ability: 
    • Excellent documentation skills and attention to detail. Ability to deliver technical presentations competently. Must be commercially aware, able to identify &effectively communicate commercial opportunities. Able to produce and delivery relevant and effective training as required and necessary both into Managed Services staff and customers where relevant
  • Personal Qualified:
    • Excellent written and verbal communication skills; good team player, motivated self-starter; good relationship builder with strong skills. Must aspire to a culture of service excellence, always putting the customer, our people and our business at the center of everything they do. Able to understand and deliver services which are provided on a 24x7x365 basis. Must be able to work proactively and under pressure
  • Other Required:
    • Must have or be able to obtain full SC clearance. Full driving license Willingness to travel (possibly internationally and overnight when the role demands

** Interested candidates, please submit your profile through "Apply Now" button.**
For the further discussion please contact: 
Human Resources Department (Recruitment)
Tel. 0-2302-1500 # 1683, 1691

Exchange Tower, 22th-23rd Fl, 388 Sukhumvit Road,
Kwaeng Klongtoey, Khet Klongtoey, Bangkok 10110
Website : 
Homepage :

Additional Information

Career Level
Not Specified
Years of Experience
Not Specified
Job Type
Full Time
Company Website

Company Overview

Fujitsu (Thailand) Co.,Ltd. is one of the firms under the network of Fujitsu Limited which has been recognized as a leading computer company in the world. The company principal activities are distribution, sales and support of full range of FUJITSU computers. Also, we offer the range of computer services, hardware maintenance, software development, training/education, network design, system integration services and consultation, etc. Due to our business expansion, we are looking for many experienced, competent, and highly motivated personnel to assume the following positions:

Additional Company Information

Benefits & Others
Five-day work week, Flexible working hours, Medical insurance, Overtime pay, Performance bonus, Transportation allowance, Work from home