1. Deeply understand the company's service concept and carry out after-sales customer reception in strict accordance with the GWM standard service process requirements;
2. Accompany customers in a timely and enthusiastic manner, confirm and accept the needs of users, and coordinate resources to provide service plans;
3. Analysis and manage customer files, understanding customers' potential service needs, and establishing good customer relationships;
4. Familiar with basic vehicle knowledge, functional operations, symptoms and solutions of common malfunctions, and user communication skills;
5. Deep understanding of the company's service products;
6. Proficient in using the company's order-receiving and billing systems and other system tools;
7. Communicate with customers and confirm the maintenance plan, cost composition and other information, and be responsible for the settlement of the vehicle;
8. Follow up the user' s vehicle maintenance progress and control the maintenance time, confirm maintenance quality and vehicle delivery standards to ensure timely delivery of vehicles;
9. Complete accurate/compliance audits of work orders every day, the inventory of vehicles at the factory every day, and understand the current progress of each vehicle;
10. On-site or remote assist users in handling accident cases, assist in follow-up damage assessment, maintenance, claims, and settlement of accident vehicles;
11. Skilled vehicle driving skills, provide users with the service of picking up and sending users' cars to designated locations;
12. Responsible for receiving customers satisfaction execution and daily customer complaints.

Great Wall Motor Company Limited (hereinafter referred to as "GWM") is a world-renowned SUV and pickup manufacturer. It was listed on the Hong Kong Stock Exchange in 2003 and the Shanghai Stock Exchange in 2011. By the end of 2018, its assets had reached 111.8 billion yuan.GWM owns four brands, which are HAVAL, WEY, ORA and GWM Pickup.
The products cover three categories: SUV, passenger car and pickup. With over 70 holding subsidiaries, GWM has more than 59,000 employees. On July 10, 2018, GWM and BMW Holding B.V. formally signed a joint venture agreement to establish Spotlight Automotive Ltd.On Feb,17 2020 GWM and GM sign agreement for purchase of GM thailand Rayong Manufacturing Facility.