Monroe Recruitment Consulting Group Co., Ltd.

Senior Service Manager – Engineering (Medical industry), Bangkok, Thailand

Monroe Recruitment Consulting Group Co., Ltd.
Salary provided
Posted on 10 Sep 2020

Senior Service Manager – Engineering (Medical industry), Bangkok, Thailand

Monroe Recruitment Consulting Group Co., Ltd.

Job Highlights

  • Senior Manager
  • Senior Service Manager
  • Job in Bangkok, Thailand

Job Description

Salary: Attractive

Additional Benefits :  Attractive

Company Profile

Executive recruitment company Monroe Consulting Group is recruiting on behalf of a leading provider of medical devices. Our highly respected client is seeking a Senior Service Manager – Engineering, with extensive experience in Service Engineering, to be based in Bangkok, Thailand.

Job Summary

The Senior Service Manager – Engineering is primarily responsible for leading and driving the overall performance and productivity of the engineering department as a profit center, while maintaining a good reputation, monitoring service contracts renewals and sustaining relationships with key bio-medical managers.

Job responsibilities

  • Lead and drive the overall performance and productivity of the engineering department as a profit center and maintain a good reputation
  • Increase team competency by assessing, identifying, and fulfilling training and re-training needs for each individual engineer
  • Drive and maintain high levels of productivity and efficiency in turnaround time
  • Ensure all pre-delivery and commissioning works are carried out in an efficient and timely manner
  • Monitor service contracts renewals
  • Review current install base with service contracts and seek assistance from principals to avoid part delays and improve turnaround time
  • Identify and mitigate risk factors, design preventive and corrective measures, and ensure compliance to these measures
  • Ensure that all test tools are sent for annual calibration, or as per the frequency recommended by the manufacturer
  • Work closely with principals to seek solutions and establish agreements on warranty claim control processes
  • Maintain relationships with key bio-medical managers
  • Conduct regular feedback sessions with key contract customers to ensure continuity of services
  • Collaborate with sales and engineering managers in reviewing and modifying approach to managing key principals and customers

Job requirements

  • Bachelor’s Degree in Bio-Medical, Mechanical or Electronics Engineering, or equivalent,
  • Master’s Degree in Business & Technology preferred 
  • Extensive experience in the medical equipment industry
  • Experience in Medical equipment servicing in hospitals a must
  • Good experience in Project Management
  • Strong leadership skills
  • Proficient in troubleshooting and providing solutions
  • Good command of English

INTERESTED? All applications will be treated in the strictest confidence. If you are a suitable match for this position please simply click the APPLY button below and please ensure that your CV is a WORD document and not a PDF

Additional Information

Career Level
Years of Experience
8 years
Job Type
Full Time

Company Overview

"Monroe have been superb, their customer service is great. The team there respond very quickly and go above and beyond to help throughout the recruitment process. I am always impressed with the service orientation I find when I interact with the Monroe team.”

“Monroe Consulting played a big role in expanding our organization. They understand our business, our requirements, and provide good information about the market. We are very happy with the quality of the candidates they present, and exceeded our expectations in coordinating with candidates, starting from setting up the interviews, up to the closing stage. We appreciate their honesty and professionalism. We would rate the service that they provide as excellent!”


Monroe Consulting Group is a leading provider of senior human resource capital, specialising in servicing the worlds emerging economies within the Professional Services, Technology, Industrial, Health and Consumer Goods sectors. Established in 1998, we initially focused on Southeast Asia with offices in Thailand, Indonesia, Malaysia, Singapore, The Philippines, China, and Vietnam. More recently we have opened offices in Chile, Mexico and Shanghai.


Monroe Consulting Group has been voted Best Recruitment Company APAC 3 times and Best Overseas Operation twice at the Global Recruiter Awards and Best In House Trainer. We have also been voted Best Consultancy at The Thailand Expat Awards and Best SME at the Thailand Entrepreneur Now Awards. We have also been voted one of the top 250 recruitment firms in the world by Recruitment International.


Our brand is built around quality, professionalism and very high ethical standards. Our Recruitment Consultants are all highly trained and work unique specialist markets which truly allows them to understand the needs of both our clients and candidates. In a world where quality attracts quality and results can be all that matter, Monroe is your committed advocate and the best external ambassador you could ever wish for.

Additional Company Information

Benefits & Others
Five-day work week, Life insurance, Medical insurance, Performance bonus, Transportation allowance