Qualification

• Thai Nationality only
• Master Degree in Business Administration or Bachelor’s degree in Industrial Engineering, Electrical or Electronics Engineering or related field
• Minimum 15 years working experience in IVD market with at least 5 years at supervisor or management level
• Good English communication in both verbal and written (TOEIC Score 700)
• Strongly leadership, work independently and strong teamwork and strong customer focus
• Available travel outside Bangkok and abroad

Key Job Purpose :

• Optimizing the customer service capability of Sysmex Thailand to achieve and maintain higher level of customer satisfaction  
• Managing of technical issues in Thailand and providing appropriate solutions & countermeasures
• Leading and developing the service team
• Management of Service team from Business Partners

Summary of Functional Duties & Responsibilities 

• Develop and execute local service strategy
• Manage and update internal documents such as standard operational procedures and those translated documents to the local language
• Analyze trend of service calls, and plan & introduce short and long term solutions
• Monitor and govern the service in proper usage and recording of service activities to customer operational situation
• Management of business partners technical performance and comply to Sysmex policies
• Monthly report to Supervisor regarding team’s activities done in the past month, issues resolved and planning of team’s action for the next month
• Expense’s control and management
• Review and analysis of Service KPI (Report, Action Plan and etc.)
• Management of the escalated customers issues via AP-GCD incident for either for direct customer or BP customers in with quality and timely manner 
• Management of FCA/FSCA planning for direct customers and reporting the status of direct & BP customers. 
• Accountable and management of team development and performance 
• Support ISO and Internal Audit

Sysmex (Thailand) Co., Ltd. is a subsidiary of Sysmex Asia Pacific Pte Ltd. Sysmex delivers total solutions in the field of clinical laboratory testing, including hematology and urinalysis. In the core field of hematology, Sysmex is the global market leader, occupying the number-one share of the worldwide market. Sysmex is also the number-one supplier of coagulation instrumentation worldwide. Established in 2007, Sysmex Thailand is a market leader in the delivery and implementation of clinical IVD and health IT products and services for clinical laboratories, hospitals and healthcare organizations. Proven benefits to laboratories, hospitals and healthcare providers include improved patient clinical services and efficiency advances leading to cost savings, ultimately translating to the delivery of better patient care. Working closely together with our customers and business partners, Sysmex Thailand can deliver ‘Integrated Total Solutions' that are not only innovative and intelligent, but are also focused at a regional level. Company Description