TMB Bank Public Company Limited

Senior Service Delivery Manager - Customer Service and Support solution

TMB Bank Public Company Limited
Salary provided
Posted on 20 Jan 2021

Senior Service Delivery Manager - Customer Service and Support solution

TMB Bank Public Company Limited

Job Highlights

  • Delivery project, project Management
  • eNotification Platform, full-stack of Solution
  • Customer Experience Management (CXM), eStatement

Job Description

Responsibilities

• Responsible for full-stack of Solution, focusing on Customer Service and Support Solution (eNotification Platform | eStatement | Customer Experience Management (CXM)
• Define project scope based on objectives given by project owner and executive until manage project in terms of timing, deliverables, budget, and risks
• Lead and organize cross-functional team to deliver end results on regular basis
• Mange and solve project issues, changes, and interventions to achieve project outcomes., as well as escalate issues to Steering Committee and/or Management when necessary
• Communicating across organizational boundaries – from working teams through to senior managements

Qualification

• Bachelor's degree or higher in Information Technology, Computer Science or other related fields.
• At least 5 years experience in the project Management
• Knowledge of banking products or Banking Industry would be advantages.
• Good communication around issues and opportunities – get things done, make things happen
• Collaborating with business users and Building a personal relationship
• Good command of English skill

Cover Solution
• eNotification Platform
• eStatement
• Customer Experience Management (CXM)

Additional Information

Career Level
Senior
Qualification
Degree
Years of Experience
5 years
Job Type
Full Time, Permanent
Company Website

Company Overview

At TMB , we are committed to Make THE Difference in the Thai banking sector.  By empowering our employees to always challenge and improve upon the status quo in everything we do, TMB is in turn able to deliver value to all our stakeholders: our customers, our shareholders, our community and, of course, our employees themselves. For the past five years, TMB has relentlessly transformed into a solid financial institution backed by five consecutive years of earnings growth and we are aggressively approaching the next chapter to do even better. To succeed, we start from our employees to help build and sustain a strong corporate culture where all of us pull in the same direction to optimise the customer experience end-to-end. 

TMB is looking for employees who are gaame changers: people who are passionate about shifting the paradigm and can Make THE Difference in everything we do.

Additional Company Information

Benefits & Others
Dental insurance, Flexible working hours, Life insurance, Medical insurance, Performance bonus