บริษัท ฟลูริด้า กรุ๊ป (ประเทศไทย) จำกัด

Senior Quality Assurance Manager

บริษัท ฟลูริด้า กรุ๊ป (ประเทศไทย) จำกัด
Salary negotiable
Posted on 20 Jan 2021

Senior Quality Assurance Manager

บริษัท ฟลูริด้า กรุ๊ป (ประเทศไทย) จำกัด

Job Highlights

  • Having 10+ years in Quality field
  • Experience in managing quality control
  • 5+ years of demonstrated management

Job Description

Roles & Responsibilities:-

  • Implement a clear overall quality strategy with scalable processes/tools/systems that allow resource efficient monitoring of decision accuracy and surface overall user experience issues fast and effectively to define appropriate continuous improvement programs
  • Passionately tell the story of why Quality matters, build consensus, and inspire others to move fast on fixing problems
  • Effectively manage and mentor a team responsible for diverse workflows, Quality channels.
  • Drive accountability with team leads and their teams to meet quality performance goals and ensure program standards are met on a week-over-week basis
  • Assess and prioritize the top-quality issues affecting the teams across all decision-making channels
  • Quantify business cases and drive cross-functional partners to change our systems, processes and policies to achieve better outcomes
  • Drive investigation of highly sensitive issues affecting teams, working with teams and leaders across Account to understand what happened and why
  • Find creative workarounds for quality issues where our tools are the root cause and a technical solution is not imminent.
  • As new Content Policies are being developed and prototyped, provide details to local teams around the impact of the policy change on the teams current work and surfaces gaps in knowledge, process, and technology between the intent of the Content Policy and how content review actually takes place
  • Deliver just-in-time training to Analysts on new or changing Content Policies as well as refresher training on existing Content Policy on an as-needed basis
  • Actively re-review decision accuracy audits to ensure consistency and alignment with our community standards and internal policies
  • Manage investigations of escalations of inaccurate decisions, to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect
  • Detail oriented, Strong organizational skills, Presentation skills

Key Skills & Knowledge:

  • Male age 40-50 years old
  • Thai or Foreigner
  • Having 10+ years in Quality field especially in consumer electronic products.
  • Experience in managing quality control/quality analysis organization or leading cross-functional quality improvement projects and teams in a dynamic environment
  • 5+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.)
  • Excellent communication in English skill is a must, communication in Chinese skill is preferable.
  • Proven track record of collaborating with cross-functional groups to produce results
  • Demonstrated ability to perform well in a rapidly changing and extremely global team
  • Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is essential.
  • Experience with Tableau/Power BI or other similar tools is a plus
  • Strong critical thinking and exceptional problem-solving skills
  • Proven track record of breaking down complex process and identifying key pain points in order to deliver business improvements at the regional or global level
  • Passion for our mission of ensuring a world class support experience for our community
  • Quality certification (e.g. Lean Six Sigma, TQM, etc.) is a plus
  • Project management certification (PMP, Prince2, etc.) is a plus

Additional Information

Career Level
Middle
Qualification
Degree
Years of Experience
10 years
Job Type
Full Time, Permanent

Company Overview

Flurida Group is a multinational manufacturer of home appliances, components, and subassemblies for the appliances industry.  We have a head quarter in USA and factories in China.

Our primary products include Ice and water dispensers, refrigerators, water filtration systems, air filtrations systems, shade pole motors,high efficiency motors, icemakers, ice water dispensing systems and refrigeration control assemblies.  Our three subsidiaries and family of affiliates provide technical expertise and quality manufacturing capabilities to provide solutions for our customers' needs.

We have a plan to establish more factory in Thailand and expand our sales in Asia, southeast Asia.

We are looking for persons to join with our team.

Additional Company Information

Benefits & Others
Flexible working hours, Gratuity, Performance bonus, Travel allowance