Diebold Nixdorf (Thailand) Co.,Ltd./บริษัท ดีโบลด์ นิกซ์ดอร์ฟ (ประเทศไทย) จำกัด
Diebold Nixdorf (Thailand) Co.,Ltd.
Diebold, Incorporated, located in Canton, Ohio, USA was founded in 1859 as a security equipment company. Today, Diebold is a world leader in providing integrated self-service terminals, security systems, software solutions and services. Diebold manufactures,
sells and services a wide range of products and service solutions including
- Automated Teller Machines
- Electronic Security
- Physical Security
- Facility products, such as under counter equipment, safes, vaults and pneumatic drive-up delivery systems.
- Software and systems for global financial and commercial markets
- Integrated access management systems
- Point-of-sale terminals
- Health care industry storage and inventory control systems
- Project management services, and network solutions.
- Election systems
Diebold employs more than 15,000 associates worldwide with international offices located in over 90 Diebold, the world’s first ATM (Automated Teller Machines)
manufacturer, has been at the forefront of the industry for over 140 years.
Diebold products have been well-known among Thailand’s banking businesses since 1985, originally known as Phillips and Interbold – IBM. Due to the high quality of our products and capability to provide excellent services, we are trusted by every recognized
bank in Thailand to be their ATM and service provider.
Diebold Nixdorf (Thailand) Co.,Ltd., a wholly-owned subsidiary of Diebold Incorporated, was established in January 1999, with a registered capital of 30 million baht. We sell and provide maintenance services for Diebold ATMs throughout Thailand.
We also serve as the regional center in South East Asia for Technical Support, Depot Repair Center, Logistics and Training Center.
Diebold’s main office, situated on Sathorn Road, is the home of our Sales, Finance & Administration departments, Electronics Security and our North Bangkok Service Operations Facility is located at Muangthong Thani. With our strong network coverage of Greater
Bangkok, we continuously provide the best product value and premier service of self-service terminals in order to support and enhance our customer’s business. In addition, we offer professional support throughout suburban Thailand with nearly 40 Service Centers
and over 300 associates
Security
One powerful partner for your total security technology needs. Simply put, we are experts in providing scalable, customizable security solutions - integrated multi-site access control, CCTV and communications solutions. One unified system. One unified partnership. Anywhere in the world. Let us deliver a turnkey solution fully integrated and engineered to address your business needs. Whether your business occupies a building, forms a campus, produces energy, transports people, heals and protects, or makes the world a better place to live, we can help you achieve your security and communications objectives. Anywhere in the world. All the time.
Diebold provides security and facility solutions that:
- Increase productivity
- Improve customer service
- Reduce costs
- Enhance security for assets and people
From the burglar resistant safes and vaults that earned Diebold its reputation as a security expert, to electronic security systems, physical security equipment
and the industry's leading monitoring services our products are backed by:
- Continuous research and development
- Quality manufacturing processes (ISO 9000 Certified)
- A knowledgeable professional sales staff
An unparalleled service organization We provide the right products, the experience to help you make the right choices, the expertise to install and integrate
our products into your existing system, and the service you expect to keep everything operating at peak efficiency. We can develop and install a system for almost any application in any industry sector.
- Access Control & Security
- CCTV & Recording Systems
- Physical Systems
- System Design & Integration
- Security Monitoring
- Support & Maintenance
Senior Project Manager Retail_Thailand and Singapore
jobsDB Ref. JTH300003002097934
About the role:
- Executing strategy, methodology and direction for the professional services team.
- Overseeing the completion of requirement definitions, functional specification, system and technical architecture definition and implementation.
- Reviewing completed proposals for technical integrity, quantification of risk and strategic direction prior to presentation to customers.
- Owning the resource planning, cross-company visibility, and profitability model for professional services.
- Act as the customer escalation contact for project delivery and technical support issues by representing the company and client needs professionally while supporting and championing his/her staff.
- Ensure that project deliverable and work products are harvested and placed within an internal knowledge management basis in a timely fashion.
- Work within the company to ensure that all operational functions are aligned with company objectives and client needs.
- Monitor and message internal expectations on key business metrics during project delivery such as support responsiveness, delivery of service, client satisfaction, and key system performance.
- Ensure all project assigned staff, develop deep business and product expertise.
- Ensure tight management, customer communications, and expectations set for customer deployment.
- Define the appropriate project execution plan and budget, and then manage the project[s] accordingly. The business plan and budget must then be adaptable to ensure they are in line with the company’s evolving needs.
- Play an active role in evolving the Professional Services solutions portfolio, such as to increase service revenues and profitability in line with financial targets.
- Work in conjunction with members of the senior management team / GM Software to ensure best practice whilst balancing the company and client’s objectives.
- Ensure resources are effectively utilised while on the project as defined by the current project business plan [EaFat].
- Responsible for High-level communication with the customer with respect to projects or other matters.
Candidate Characteristics / Candidate Profile
The PS Project Manager will be a seasoned professional with 8+ years of professional services experience. The right candidate must be passionate about customer satisfaction but understand how to balance customer needs with the functions of a standardized software suite. The candidate must clearly be able to articulate client needs internally and represent the company professionally externally. They must have experience with creating a smooth and effective development and deployment of multiple concurrent and highly complex software projects for a diverse client base. This proven track record of growing the professional services backbone for a software/solutions company must have taken place in a dynamic and demanding market.
Personally, the successful candidate must be confident, inspire teamwork and collaboration, and be seen as a good coach, mentor and advocate. This individual will possess the self-confidence and gravitas necessary to work comfortably with the senior levels of Diebold Nixdorf and client organizations. Competencies
The ideal candidate will have demonstrated the following competencies:
- Customer focus: Striving for high customer satisfaction
- Efficiency: Planning ahead, managing time well, being on time, being cost-conscious, thinking of better ways to do things
- Quality: Achieving a standard of excellence with our work processes and outcomes
- Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement
- Communication: Balancing listening and talking, speaking and writing clearly and accurately (English/Malay), influencing others, keeping others informed Key Candidate Characteristics
- Professional Services background eg PwC, E&Y, KPMG Accenture or expertise acquired via delivering projects in a Banking environment.
- Experience in Banking Industry needed, preferably on ATM, payment and/or card/switching business
- Preferably they have been certified PMP [PMI] or Prince 2
- Must have an ingrained commitment to customer satisfaction.
- Must have experience delivering and supporting software in the upper-mid to the enterprise market.
- Must have the operational experience to include setting up SOW’s, rules of engagement, contracts and other infrastructure to the professional services team.
- Must have the ability to manage complex projects within Banking environment or with consulting firm
- Must have experience in supporting business development opportunities through proposal creation, review and presentation.
- Must have experience in managing and coaching a PS Delivery team > 10 resources
- Technical background on software development and the software architecture needed
- Excellent knowledge of the SDLC
- Familiarity with emerging technologies and applications in relation to business processes.
- Experience in managing numbers, planning and achieving budget figures
Specific Requirements and KPI’s Key Performance Indicators
- Execute the projects such that utilization, margin, profitability and financial targets are achieved as well as ensuring projects are delivered within budget and on-time delivery.
- Project Margin delivered or exceeded in line with an approved estimate
- Support OE activities and resourcing targets to enhance profitable outcomes
- Billable Portfolio Utilisation >70%
- Client reference ability and satisfaction
- All invoicing to be timely, accurate and not discounted as a result of inefficient project management
- Process
- Resourcing - Zero engagements without FSD & Scope of Work (SOW) /Terms of Reference
- Project execution – All project issues and risks to be identified in advance and proactively managed to the benefit of PS and the customer, no project issues to be a ‘surprise’ to the PS management team.
- Change Management Process used at all applicable times within project lifecycles to ensure realistic customer expectations and to avoid any negative exposure
- All projects will adhere to standard process eg review gates, methodology, reporting
- Recruit, Build and Retain People capability
- Build or retail product competency profile
- Skill matrix profile management will be deployed and completed,
- Regular informal performance feedback with the project team will be managed
- Zero People with missing objectives in Compass
- Training forecast will be documented – Demand will be known
- Improve Employee Satisfaction Feedback
Degree Qualified
- Travel Requirements: Willingness and ability to travel as required, greater than 50%
- Working arrangements: Monday through Friday or as defined by local and project requirements
Interested persons may apply in person or mail application letter, resume of career up to date with present and expected salary
and recent photo to apply now
Keywords: Senior Project Manager Retail