transcosmos (Thailand) Co., Ltd. (Head Office)

Senior IT Manager/Director

transcosmos (Thailand) Co., Ltd. (Head Office)
Salary negotiable
Posted on 27 Nov 2020

Senior IT Manager/Director

transcosmos (Thailand) Co., Ltd. (Head Office)

Job Highlights

  • Daily IT Operation
  • Cyber Security, BCP, and ISO27001
  • Team and Project Management

Job Description

Job Description

  • Oversee daily IT operation to support 1,500 users to work smoothly (Network: Fortigate, Telephony: Avaya, CRM System: Salesforce and Zendesk, Servers & Virtualization)
  • Make decision on infrastructure/system design & planning in cost effective way and future expansion
  • Review BCP plan and exercise regularly
  • Maintain backup technology
  • Understand Cyber Security and prepare for Cyber Attack (ransomware, malware, virus) with response plan
  • Maintain and monitor ISO27001 standard
  • Prepare IT system and operation for PDPA and related laws
  • Handle budget planning and oversee budget spending including P&L
  • Plan and set up IT system for new project
  • Handle manpower planning and shift management (24 hours) to cover business requirement and operation
  • Supervise and monitor KPIs of team members (11 staffs) in 2 Sites

Requirement

  • At least 5 years of experiences in managing and overseeing IT team performance
  • Background as IT Manager or Director in a large organization, experience in outsource company and call center is preferred
  • Background in managing IT operation with over than 1000 users
  • Background in managing IT operation running 24 hours
  • Background in managing IT operation in multiple sites
  • Good knowledge in Telephony (Avaya) and CRM System (Salesforce and Zendesk)
  • Can work under pressure and cope well with fast changes in organization

Additional Information

Career Level
Senior
Qualification
Degree
Years of Experience
5 years
Job Type
Full Time, Permanent

Company Overview

transcosmos ( Thailand ) Co., Ltd. is a subsidiary of transcosmos inc. of Japan. Combining the strengths of one of the founding value creators and business enablers with the expertise of the leading Marketing Chain Management outsourcing company, we provide integrated Business Process Outsourcing (BPO) solutions, focusing on Call Center, Data Management, and Online Support, We are seeking young, talented professionals to join us in the following position:

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Life insurance, Medical insurance, Overtime pay, Performance bonus, Transportation allowance