DHL Supply Chain (Thailand) Ltd.

Senior Customer Service Officer

DHL Supply Chain (Thailand) Ltd.
Salary provided
Posted on 22 Feb 2021

Senior Customer Service Officer

DHL Supply Chain (Thailand) Ltd.

Job Highlights

  • Fluent in English speaking
  • International freight documentation process needed
  • Experienced in freight forwarding field

Job Description

Key Responsibilities;

  • Place booking with carrier/co-loaders
  • Utilize Process Monitors and Workflows on daily basis
  • Provide exceptional services and ensure customer satisfaction, any exceptions need to be escalated on time
  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operating system and other customer specific systems
  • Ensure documents are timely sent to customer or broker for customs purposes
  • Contribute to maintain strong relationships with suppliers (shipping lines, trucking companies, and others)
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Scan and e-File relevant documents to overseas stations, agents and/ or customers
  • Sorting and filing of documents to prevent any backlog in paper administration
  • Any other duties as assigned by the superior from time to time
  • Ability to prioritize based on importance/urgency


  • Minimum 2-4 years of working experience in freight forwarding experience is a must.
  • Understanding of international freight documentation process a plus
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint) and Fluent in English speaking
  • Problem solving skill
  • Good analytical and proactive mindset
  • Have a sense of ownership and accountability

Additional Information

Career Level
Years of Experience
2 years
Job Type
Full Time, Permanent

Additional Company Information

Benefits & Others
Dental insurance, Life insurance, Medical insurance, Performance bonus