jobsDB ref: JTH300003002109176
Come Join Us!
What you’ll do
- Be the first point of contact for customer questions through phone and email, manage large amount of incoming voice and non-voice communication channels [Note: Live chat and social media support may also be phased into your workload over time]
- Resolve product or service issues by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Weekly reporting on case management. Use metrics and consumer insight to help make HotNow better, and work with your managers to evaluate your performance amongst your peers
- Work daily with tools like Zoho, Telegram, Slack, Google business tools, Github, Argus, and more
- Attend stand-up meetings with your team lead who you’ll report to and group strategy meetings weekly
- Go above and beyond for our customers
You should be
- Genuinely interesting, personable and thoughtful
- You have a bachelor’s degree [or equivalent work experience] and at least 2 years of prior experience working in Customer Service [experience at tech start-up or high volume atmosphere is a plus]
- Having experience working or background in doing social media ideally from any industry
- Case monitoring and conflict resolution skills are needed
- You aren’t intimidated by numbers and understand the value of using data to make intelligent decisions
- You are a people person and are known to carry on a conversation with anyone
- You are well organized and having multi-tasking skills
- You are passionate about technology and customer experiences
- You keep a level head and don’t get flustered easily
- You keep communication between different teams and branches within the company
- Thai Nationality. Native speaker in Thai (Note: proficiency in English is a must, good at communicating, translate and understand English) with excellent written and spoken communication are essential
Perks
- A Laid-back, fun workplace designed to encourage collaboration
- Snacks, beverage and lunch
- A superb benefits package, including full health/dental
Location : HotNow, Co., Ltd, Bangkok – Lat Prao
HotNow (Thailand) Co.,Ltd.
46/8 Rungrojthanakul
Building(C building, 12th floor,Ratchadapisek Road
Huay Kwang, Bangkok 10310
jobsDB will send your application for review directly to Hotnow (Thailand) Co., Ltd.
About Hotnow (Thailand) Co., Ltd.
HotNow is a well–funded Technology start-up, with cutting edge mobile applications. We are expanding fast and looking for Community Management to represent our latest products to customers.
We want Community Management who want to be part of a special team – a team who makes a difference. Do you love nurturing community? Are you bright, humorous, and creative? Do you thrive under pressure and communicate solutions well? If you answered “yes” to all the above, keep reading!
As a member of our Community Management team, you’ll be the voice of HotNow. You’ll work with customers through social media, live chat, email and phone to make them stay in the know about HotNow’s products latest features. We’re passionate about providing ridiculously good community and our Community Management team are some of the best in the industry!
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