I.P. One Co., Ltd.

Senior Business Application Support (BI)

I.P. One Co., Ltd.
Salary provided
Posted on 02 Mar 2021

Senior Business Application Support (BI)

I.P. One Co., Ltd.

Job Highlights

  • manage enterprise software, business support role
  • maintain applications meeting SLA, troubleshoot
  • business application, track issues, support users

Job Description

  • Senior Business application support is responsible for delivery of information, communication and Technology services in accordance with the IT Strategy and I.P.One ’s Corporate Strategy. 
  • First technical support for all application systems and software components business analysis -          Troubleshoot and investigate the root cause of incidents that happen with application systems database design/administration/tuning 
  •  Administrate application system of the company in term of application configuration, master data setup,  application user id and permission management
  •  Participate and provide support to projects in assigned key responsibility.
  • Maintain and support Business Applications

Major responsibilities:

  • Provide first line response for users requiring assistance with information technology issues and problems.                                               
  • Respond to requests for technical assistance by phone, email and/or using a ticket management system.                                               
  • Track issues to resolution updating the internal knowledge base and/or communicating learning's with relevant business units.
  • Work with vendors in implementing, upgrading, supporting and troubleshooting non-sap applications.
  • Maintain application and support and make sure applications systems availability meet SLA
  • Administrate application system of the company in term of application configuration, master data setup, application user id and permission management                             
  • Work and communicate with business user in new project, system change and system support
  • Manage relationships with business user and internal IT                                                     
  • IT cross functional working                                                    
  • Provide guidance, support and develop sub-ordinate to success their career goals           
  • Support on selects appropriate design standards, methods and tools, consistent with agreed enterprise and solution architectures and ensures they are applied effectively      
  • Document and build workflow, standards, and business processes to facilitate                 
  • Knowledge sharing within and across teams.                                                           
  • Take technical responsibility for all stages and/or iterations in a software development project, providing method specific technical advice and guidance to project stakeholders.

 Knowledge, Skills, and Requirements:

  • At least 4-6 years of experience in Business Support roles. 
  • Knowledge about the enterprise software, including the Microsoft Office Suite, Field Sales Application,      eCommerce, BI, K2, CRM Application.
  • Knowledge about design technique tools, precision technical plans, blueprints, models, and drawings
  • Excellent problem solving, analytic, and research skills.
  • Ability to learn new software systems, policies and hardware quickly.
  • Team oriented individual with the ability to work independently.
  • Strong understanding of relational databases and experience extracting ad hoc data
  • Knowledge of basic project management principles and practices 
  • Good communication skills

Additional Information

Career Level
Not Specified
Qualification
Not Specified
Years of Experience
Not Specified
Job Type
Full Time

Company Overview

Do you have what it takes to be a part of our I.P. family?
Integrity | In Love | Insightful | In-Sync | Innovation | Into the Future

IP Group is a key market player in fast moving consumer goods in Thailand with a brand portfolio, namely, IVY, VIXOL, HYGIENE, WHIZ, DANCE and FOCUS. We are looking to recruit talented individuals to join our team.

This is an exciting opportunity for dynamic individuals looking for a long-term career. You will be trained to work in a real life situation and given the opportunity to go INTO THE FUTURE with our fast growing company.

Additional Company Information

Benefits & Others
Five-day work week, Life insurance, Medical insurance, Performance bonus