JOB DESCRIPTION

Job Purpose:

The Operation Manager drives excellence in day-to-day operations of all company owned restaurants in the market; trains, coaches, supports managers; plans and sets goals; focuses on in-store problem solving/process improvement and sets standards.

Main Responsibilities:

1.   Business

•  Ensure execution of operating standards that optimize returns on assets and increases sales and improves profits.
• Analyze and report weekly on controllable, sales and profits to ensure accurate, timely financial tracking and other performance analysis documentation.
• Must be competent in developing and recommending operating plan, training budget and budget in addition to ensuring meeting established budgetary guidelines.
• Ensure crisis management system is followed as requires to maintain efficient operations.

2.   Sales

• Set sales target and drive sales to ensure achieve target.
• Evaluate sales trends and take appropriate action plan to close the sales gaps.Implement branded
• promotional campaigns from head office, including the handling of point-of-sale promotional materials, or devise your own promotional campaigns

3.   People

• With the agreement of the appropriate Human Resources Director and General Manager, take appropriate employment actions to ensure quality of management and proper staffing levels.
• Lead the team to create, develop and update any related procedures/ systems and operational manual.
• Recruit new staff, develop existing staffand coach the Restaurant Manager in the achievement of company standards and their personal development plans.
• Ensure proper training phases are successfully completed of all company restaurant personnel in relation to their development.
•  Utilize a communication process to ensure all staff is aware of high standards of customers service and standards of hygiene are maintained that the restaurant complies with health and safety regulations

4.   Customer

• Ensure 100% customer satisfaction at all time
• Ensure all restaurants operate at a high-quality level with emphasis on customer service while adhering to all health and safety company standards and procedures.
• Ensure District the Restaurant Manager resolves customer complaints in a proper and swift manner.

QUALIFICATION

Qualifications:

• Proficiency in English and computer literate
• Strong skills in driving for results
• Strong interpersonal and leadership skills
• Strong communication skill, tact and diplomacy
• Strong skills in people management and development
• The ability to lead and motivate teams and influence people
•  Self-motivation and ambition
• Decision-making and problems-solving skills
• Excellent customer service skills

Education:

Minimum bachelor degree in Business Administration or any related fields.

True Corporation Plc is Thailand’s convergence lifestyle leader, offering an unrivalled selection of integrated communications services and solutions.

These include TrueMove, Thailand’s third-largest mobile provider and our largest business by subscriber numbers and revenue; TrueOnline, the country’s largest Broadband and dial-up Internet provider and the largest fixed-line phone operator in the Bangkok Metropolitan Area (BMA); and TrueVisions, the only nationwide pay-TV company.

Two other important parts of our business are TrueMoney, which offers e-commerce services, and TrueLife, which provides digital content across the Group and also includes the chain of True Coffee shops.

together we can make it true