DHL Express

Operations Support Agent

DHL Express
Salary negotiable
Posted on 23 Feb 2021

Operations Support Agent

DHL Express

Job Highlights

  • Based at Suvanabumi Airport
  • The most International Company
  • Great Place to Work - 2nd Best in the world

Job Description

  • Communicate with service provider to get information on flight and shipment details
  • Work with airlines to implement outbound and inbound service enhancements.
  • Create airlines documents e.g. MAWB, MAFS, inbound/outbound, Cargo Transfer
  • Manage abandoned shipment to TMO
  • Handling of non-conforming shipments e.g. DG, damage, found shipment, miss code and RTO
  • Updating of shipment/flight status files;
  • Cutting of flight MAWB;
  • Maintaining of pre-printed HUID labels with profile;
  • Conduct/Coordinate warehouse searches generated by network trace requests;
  • Provide CIA imaging on specific request
  • Printing of airlines manifest for cargo lodgement and cargo transfer
  • Provide shipment manifest and movement alerts
  • Support in general ops paperwork and administration requirement.
  • Manage shipment in HIC
  • Verify physical shipments against shipment manifest
  • Search for original paper works attached in shipments when network requires
  • Manage and control network supplies
  • Alert and provide feedback to Operations when discrepancy found
  • Generate internal reports e.g. daily parent HUID, movement closing time
  • Update damaged/lost-content shipment in SID
  • Timely and accurately response to requirements from Network conveyed through GEMA
  • Provide instructions to Ops should there be request from origin or destination station on exception handling, such as RTO, Service Change
  • Support Operations as assigned
  • Bachelor’s degree in Air Cargo Management, Logistics or related field
  • Preferred at least 1 year experience within airline, transportation or logistics industry.
  • Detail oriented, Enthusiastic
  • Able to work under pressure and changes
  • Good analytical skills, problem solving and decision making
  • Very good interpersonal skills
  • Software skills (Word, Excel, PowerPoint, etc.)
  • Good English communications both spoken and written

Additional Information

Career Level
Entry Level
Years of Experience
1 year
Job Type
Full Time
Company Website

Company Overview

See Job Description

Additional Company Information