Kelly Services

Operations Manager/Customer Services (cryptocurrency) - BTS Ploenchit - Up to 100K

Kelly Services
Salary provided
Posted on 27 Jan 2021

Operations Manager/Customer Services (cryptocurrency) - BTS Ploenchit - Up to 100K

Kelly Services

Job Highlights

  • 5y+ in customer services from Cryptocurrency
  • Fluent in English, must meeting with foreigner
  • setting KPI, Ticket management, performance manage

Job Description

Position:                    Operations Manager [Customer Services department]

Location:                   BTS Ploenchit

Salary Range:           Up to 100K

Working Hours:         Monday - Friday; 8.30 AM - 18.00 PM

Key Responsibilities:

  • In charge for managing the performance of the Customer Service team; ensure all the enquiries are actioned within settle time and manage to close all the outstanding ticket for the customer in timely manner
  • Finalize the customer enquiry and feedback and submit to the COO to identify the way to improve the working performance and customer satisfaction
  • Ensure that all the operation of the team is get along with the company compliance and policy
  • Coordinate with other internal party to ensure the company compliance is being adopt by all department in the company
  • Coordinate with the related internal team in case of solving the problem for the customer
  • Handling of escalations for VIP customers; identify the potential VIP customer and set the plan to keep the relationship the VIP customers for goal of increasing the number of VIP customers
  • Creation of MIS to ensure management of operations is working as to target
  • Board reporting on operational performance

Key Qualifications:

  • At least 5 years of management experience in customer service function from Fintech, Investment platform, or Cryptocurrency company
  • Experience in setting of KPIs, ticket management, performance management Process management and improvement
  • Understand in the general concept of Cryptocurrency trading business
  • Excellent management skills
  • Able to coach the member
  • Good communication skills 
*Applications will be treated in strict confidence. All material submitted in connection with your application will become part of our confidential recruitment files.

We regret that only shortlisted candidates will be notified. *

Kelly Services Staffing & Recruitment (Thailand) Co., Ltd.


27th Floor, Empire Tower 3, Unit 2707, 
1 South Sathorn Road, Yannawa, Sathorn, Bangkok 10120 | Thailand

Contact Person: Philaluk T. (Pla) / Consultant 


Or Tel/Whatsapp: 0894424636

Additional Information

Career Level
Years of Experience
5 years
Job Type
Full Time

Company Overview


PERSOLKELLY is a joint venture established in 2016 between PERSOL Holdings (previously Temp Holdings) and Kelly Services to cater to the rising workforce employment needs of the emerging Asia Pacific market. We are one of the largest workforce solutions providers in the region, spanning over 50 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam.

Our reach, scope, and scale of operations have set the industry standard for cross-border recruitment and holistic workforce solutions. Since inception, PERSOLKELLY has placed over 66,000 positions across the region and works together with 98% of Fortune 100™ companies for their workforce solution needs.

Additional Company Information

Benefits & Others
Five-day work week