Kelly Services

Operations Manager (Fintech business) / BTS Ploenchit / Up to 100K

Kelly Services
Salary negotiable
Posted on 14 Jan 2021

Operations Manager (Fintech business) / BTS Ploenchit / Up to 100K

Kelly Services

Job Highlights

  • 5 years of management experience customer service
  • Fintech, Investment platform, or Cryptocurrency
  • Experience in setting of KPIs, ticket management

Job Description

Client business:  Cryptocurrency trading and investment platform provider.

Location: Pathumwan (BTS Ploenchit)

Work Hours: Monday – Friday (8.30 AM - 5.30 PM)

Job descriptions:

  • In charge for managing the performance of the Customer Service team; ensure all the enquiries are actioned within settle time and manage to close all the outstanding ticket for the customer in timely manner
  • Finalize the customer enquiry and feedback and submit to the COO to identify the way to improve the working performance and customer satisfaction
  • Ensure that all the operation of the team is get along with the company compliance and policy
  • Coordinate with other internal party to ensure the company compliance is being adopt by all department in the company
  • Coordinate with the related internal team in case of solving the problem for the customer
  • Handling of escalations for VIP customers; identify the potential VIP customer and set the plan to keep the relationship the VIP customers for goal of increasing the number of VIP customers
  • Creation of MIS to ensure management of operations is working as to target
  • Board reporting on operational performance

Requirements:

  • At least 5 years of management experience in customer service function from Fintech, Investment platform, or Cryptocurrency company
  • Experience in setting of KPIs, ticket management, performance management Process management and improvement
  • Fluent in English

*All applications will be treated in strict confidence. All material submitted in connection with your application will become part of our confidential recruitment files. We regret that only shortlisted candidates will be notified.

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Kelly Services Staffing & Recruitment (Thailand) Co., Ltd.

(A PERSOLKELLY Company)

27th Floor, Empire Tower 3, Unit 2707, 
1 South Sathorn Road, Yannawa, Sathorn, Bangkok 10120 | Thailand

Email: Suttiporn_Khriengprinyakich “@” kellyservices.co.th

(Chris)

Additional Information

Career Level
Middle
Qualification
Degree
Years of Experience
5 years
Job Type
Full Time, Permanent

Company Overview

About PERSOLKELLY

PERSOLKELLY is a joint venture established in 2016 between PERSOL Holdings (previously Temp Holdings) and Kelly Services to cater to the rising workforce employment needs of the emerging Asia Pacific market. We are one of the largest workforce solutions providers in the region, spanning over 50 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam.

Our reach, scope, and scale of operations have set the industry standard for cross-border recruitment and holistic workforce solutions. Since inception, PERSOLKELLY has placed over 66,000 positions across the region and works together with 98% of Fortune 100™ companies for their workforce solution needs.

Additional Company Information

Benefits & Others
Five-day work week, Gratuity, Medical insurance, Performance bonus, Transportation allowance