Operations Excellence Specialist

Salary negotiable
Posted on 22 Feb 2021

Operations Excellence Specialist


Job Highlights

  • Evaluate operational processes across portfolio
  • Work on mitigating risks & optimize processes
  • Identify automation opportunities

Job Description

In this position you will...
Evaluate operational processes across Digital insurance and Insurtech exchange portfolio, work on mitigating risks, identify automation opportunities and optimize our internal processes. You will also be required to create management presentations and support various post-merger integration projects across Asia

  • Supporting discussions on Operations Strategy, Growth Plan, and post-acquisition integration
  • Leading efforts to identify, define and select projects that are aligned with the strategic and financial goals of the organization
  • Leading process remediation projects within a country or line of business
  • Coordinating with the country General Managers/business heads, develop Operational Key Performance Indicators that can be tracked on an ongoing basis
  • Provide regular updates to Management on progress, obstacles, and plans for all Operations Excellence Projects
  • Adopt a highly quantitative and analytical approach to process development and constant service improvement and efficiency. Develop relevant questions for operational improvement, and work with the Data Science team to design experiments to test out the hypothesis
  • Design procedures/policies and process flows across our business models – Digital GI, Brokerage, and Alternate Products         
  • Work with our Insurance and Insurtech exchange businesses to Optimize our internal processes leveraging automation tools
  • Work with Legal and Compliance to ensure that our processes are compliant with country standard

For you to be successful... 
  • 5+ years of relevant experience, preferably with Financial Services background - Spanning both line and staff functions, with demonstrable operational and public-facing results.
  • Proven experience in transforming operations and services, leading to measurable improvement in the end-to-end customer experience, preferably along with a reduction in related expenses.
  • Operational and technology experience and know-how within a broader purpose; marketing and customer-facing sensibilities.
  • Experience in project management and creating presentations for senior management
  • Candidates who have demonstrable storyboarding experience; Ability to structure a presentation/operational manual covering expected questions clearly and logically
  • Project experience in relevant topics like Rebranding, customer engagement, operational efficiency, etc.
  • Understanding of insurance products, particularly around market trends and product demands/opportunities
  • Project experience with multinational clients/firms.
  • Regional / Global project experience.
  • Understanding of Agile principles and ways of working
  • Proficiency in Microsoft suite (especially Excel and PowerPoint)
  • Proficiency in Visio (or other process mapping tools)
  • Strong relationship development and management skills, excellent stakeholder management, particularly managing expectations
  • Good command of English and Thai

Additional Information

Career Level
Years of Experience
5 years
Job Type
Full Time, Permanent

Company Overview

Launched in 2020, bolttech is an international insurtech business. As a digital native with a global reach, we’re uniquely placed to deliver the future of insurance – a future that’s designed around people’s lives, making things easier for customers, while multiplying opportunities for partners.

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Life insurance, Medical insurance, Performance bonus