Operation Manager (Road Freight Operations) - experience from transportation company or 3PL

THB 90,000 - THB 120,000 /month (negotiable)
Posted on 19 Nov 2020

Operation Manager (Road Freight Operations) - experience from transportation company or 3PL


Job Highlights

  • Operation Manager
  • Road Freight
  • transportation company or 3PL

Job Description

Responsibilities :
  • Build and manage a highly effective operations team
  • Train, assign, schedule, coach, counsel and discipline employees in operations team
  • Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
  • Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets Contribute operations information and recommendations to strategic plans and reviews
  • Prepare and complete action plans
  • Implement production, productivity, quality and customer-service standards
  • Manage shipments that have been booked by customers from pick-up to final delivery
  • Actively liaise with customers and transport companies in relation to active shipments; resolve problems with clients or carriers
  • Troubleshoot shipments that encounter issues (truck breakdown, rejections, delays, etc.) and actively support mitigation between customers and transportation vendors
  • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
  • Ensure all shipment related costs are accurate and updated in the system
  • Follow-up on POD returns with transport vendors
  • Manage the performance of transport vendors and ensure that they follow the customer’s SOP’s and safety procedures
  • Ensure that the drivers make correct and timely updates for each shipment using the driver application
  • Support in signing up carriers on platform
  • Manage carrier performance, especially in case of repeated non-compliance
  • Coordinate and support training sessions for clients
  • Coordinate and support training sessions for transport vendors
  • Provide support to carry out any other ad-hoc tasks as assigned
Qualifications :

  • We are a startup so you need to have a passion for creating activities from ground up and have a willingness to “work in the trenches” with our carrier and shipper partners.
  • Candidate preferably possess a degree in logistics or engineering
  • At least 7-10 years of relevant experience in one or more of the following areas is a must: o Logistics or freight forwarding environment o Land transport (trucking) o Cross-border trucking o Container haulage
  • Good understanding of transport rates in the Thai market
  • Good understanding of trucking operations with industry leading SLAs and improving operations performance
  • Proven ability to effectively work together with external transport vendors and partners
  • Understanding the delicate relationship working with customers and sub-contractors, from negotiation till completion of transport delivery tasks.

Additional Information

Career Level
Not Specified
Not Specified
Years of Experience
Not Specified
Job Type
Full Time
Company Website

Company Overview

Our careers are not an endeavour we undertake on our own.

As a leading Singapore recruitment agency with offices growing across Asia Pacific, we believe in being your partners rather than mere recruiters. At Talentvis, we see things from your perspective to join you to the right people and company. The truth is that creating a fulfilling career is no mean feat, so we support with regular insights and tailored advice to help you achieve your dreams.

With our expertise in recruiting over ten industries, Talentvis bridges you to opportunities and network beyond.

If you are a talented individual looking to grow professionally, come speak with us. We are present in over ten industries such as Banking & Finance, Logistics, Retail, Information Technology and offer permanent, contract and temporary positions in these verticals.

We are constantly growing as a company. If you are keen to challenge yourself and understand our commitment to develop our people, you may find out about life at Talentvis and our available openings at www.talentvis.com 

Talentvis Recruitment (Thailand) Co., Ltd

 Level 21, Interchange 21, 399 Sukhumvit Road,
North Klongtoey, Wattana, Bangkok 10110

Working hours : Monday – Friday 9.00 am – 6.00 am

Additional Company Information