You will be responsible for leading and strengthening the operations team. You will be able to bring implement practices based on your experience.
Leading of business-to-business road transportation. Significantly growth and now expanding and operating in Thailand.
Lead, Build and manage operations team
Support company to scale up as our market share increases
Train, assign, schedule, coach, counsel and discipline employees in operations team
Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets
Contribute operations information and recommendations to strategic plans and reviews and prepare and complete action plans
Implement production, productivity, quality and customer-service standards
Manage shipments that have been booked by customers from pick-up to final delivery
Actively liaise with customers and transport companies in relation to active shipments; resolve problems with clients or carriers
Troubleshoot shipments that encounter issues (truck breakdown, rejections, delays, etc.)
Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
Ensure all shipment related costs are accurate and updated in the system
Follow-up on POD returns with transport vendors
Manage the performance of transport vendors and ensure that they follow the customer's SOP's and safety procedures
Ensure all activities correct and timely updates
Bachelor's or Master's degree in logistics, engineering or other related disciplines
At least 10 years of experience in Logistics or freight forwarding, Land transport, Cross-border trucking or Container haulage
Proven ability to effectively work together with external transport vendors and partners
Understanding the delicate relationship working with customers and sub-contractors, from negotiation till completion of transport delivery tasks.
Ability to demonstrate a proven record of success in managing fluctuating volumes in a highly pressurized environment.
Excellent English and Thai language skills (both verbal and written)
Ability to work in a fast pace, results-oriented environment under minimal supervision
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact by calling +66 2 012 5073.