UPS SCS Services (Thailand) Limited

Ocean Freight Specialist - Export

UPS SCS Services (Thailand) Limited
Salary provided
Posted on 20 Nov 2020

Ocean Freight Specialist - Export

UPS SCS Services (Thailand) Limited

Job Highlights

  • Investigates and resolve service issues
  • Develop and maintain good customer relationships
  • 1-2 years working experience in related jobs

Job Description

Who are we looking for?

- Minimum Bachelor Degree in Logistics or Business Administration with 1-2 years working experience in  service-related industry.
- Freight forwarding operations knowledge is a plus.
- Able to use Microsoft Office applications such as Excel, Word & Outlook.
- Good communication skill in English for both written and spoken.
- Detailed and result oriented.
- Team player and able to work under pressure and tight timeline

 
What do you have to do? 

  • Utilizes standardized operating procedures to maintain existing business and implement solutions with new customers.
  • Collaborates with carriers or vendors to implement new business, maintain existing business and manage service expectations.
  • Dispatches information to carriers or vendors to schedule freight movement.
  • Provides timely information to customers to convey updates and operational activities.
  • Compiles operational documentation to ensure compliance with existing processes, procedures and regulatory requirements.
  • Monitors service levels to ensure carriers or vendors meet service requirements and adherence to contractual agreements.
  • Develops customer relationships to ensure service satisfaction and expand business relationship.
  • Collaborates with customers and vendors to maintain relationships and meet profitability objectives.
  • Resolves transportation issues to ensure timely and accurate completion of customer expectations.
  • Collaborates with vendors and cross-functions to resolve service issues or inconsistencies.
  • Monitors and updates customer profiles to ensure customer needs are documented.
  • Assists in monitoring the necessary Automated Export System (AES) measurement to ensure regulatory compliance.
  • Supports daily checklist implementation to ensure adherence to key performance metrics.
  • Assists with report generation and distribution to appropriate parties to ensure performance awareness.
  • Audits customer account invoices to ensure adherence to customer agreements.
  • Monitors and reports on collection activities to minimize Days Sales Outstanding.
  • Investigates invoice problems to identify root causes, reduce costs and resolve billing concerns.
  • Works with Financial & Accounting to resolve disputed invoices and to minimize expense write-offs.

Benefits

  • Social Security
  • Health Insurance
  • Life Insurance
  • Fixed Bonus
  • Variable Bonus
  • Provident Funds
  • Annual Leave
  • Annual Health Check Up
  • Congratulatory Money for Marriage
  • Congratulatory Money for 1st child
  • Condolence Money for parents, and spouse's parent
  • Long Year Service Award
  • Casual Friday
  • Volunteer Day Trip

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Additional Information

Career Level
Entry Level
Qualification
Degree
Years of Experience
1 year
Job Type
Full Time, Permanent
Company Website

Company Overview

Going the extra mile makes the world work better.

Logistics isn't just systems, supply chains, and epic infrastructure. It's a diverse team of individuals who bring their passion to the mission of UPS every day, offering better ways to orchestrate everything from complex international distribution networks to local business deliveries. It all begins with talented individuals like you – people who are ready to deliver on our reputation for billions of customers everywhere.

That's why we support our employees, exposure to an incredible range of opportunities and training programs and a practice of promoting from within. Here you'll have the freedom to change your role any number of times, while working for a company whose reliability is second to none. Your passion for innovation, and the pride that comes with doing what you do best, will be rewarded at every level. UPSers are hardworking, collaborative, and entrepreneurial. You'll fit right in.

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Life insurance, Medical insurance, Overtime pay, Performance bonus