UPS SCS Services (Thailand) Limited

Ocean Freight Service Representative - Export

UPS SCS Services (Thailand) Limited
Salary provided
Posted on 27 Nov 2020

Ocean Freight Service Representative - Export

UPS SCS Services (Thailand) Limited

Job Highlights

  • Be an ocean export customer service
  • Provides update operation information to customers
  • Assists in audit process to improve operations

Job Description

Duties & Responsibilities

  • Collaborates with carriers, vendors and cross-functions to implement new business, maintain existing business and manage service expectations.
  • Manages booking and SOP exceptions to ensure customer approvals are obtained and system updates are submitted.
  • Manages missing documents, shipping advisory, pre-alert notices, delayed document notices and corrective action plans to ensure origin/shipper follow procedures.
  • Rechecks rate request filings to ensure rates are available for moving cargoes as booked and to meet customer shipping expectations.
  • Coordinates system updates with Supplier Management (SM) group and clients to remove cancelled purchase orders (POs) and to update missing and inaccurate PO information.
  • Provides updates on issues to key stakeholders (customer, Sales, SM group, etc.) to ensure affected parties are kept informed of issue resolution status and to discuss open action items.
  • Develops and maintains relationships with customers and carriers/vendors to ensure service satisfaction and expand business relationship.
  • Works with clients or carriers/vendors to facilitate the processing of shipments
  • Dispatches information to service providers to schedule freight movement.
  • Monitors service levels to ensure carriers/vendors meet service requirements.
  • Works with carriers/vendors to resolve service issues or inconsistencies.
  • Provides timely information to customers to convey updates and operational activities.
  • Compiles operational documentation to ensure compliance with existing processes, procedures and regulatory requirements.
  • Supports daily checklist implementation to ensure adherence to key performance metrics.
  • Assists in monitoring the necessary Automated Export System (AES) measurement to ensure regulatory compliance and developing action plans to ensure improvement in AES KPIs.

Qualifications & Skills

  • Minimum Bachelor Degree in Business Administration with 2-3 years working experience in service-related industry.
  • Freight forwarding operations knowledge is a plus.
  • Able to use Microsoft Office applications such as Excel, Word & Outlook.
  • Good communication skill in English for both written and spoken.
  • Detailed and result oriented
  • Team player and able to work under pressure and tight timeline

Benefits

  • Social Security
  • Health Insurance
  • Life Insurance
  • Fixed Bonus
  • Variable Bonus
  • Provident Funds
  • Annual Leave
  • Annual Health Check Up
  • Congratulatory Money for Marriage
  • Congratulatory Money for 1st child
  • Condolence Money for parents, and spouse's parent
  • Long Year Service Award
  • Casual Friday
  • Volunteer Day Trip

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Additional Information

Career Level
Middle
Qualification
Degree
Years of Experience
2 years
Job Type
Full Time, Permanent
Company Website

Company Overview

About UPS Supply Chain Solutions Our proven experience and coverage provide Global 500 and growing companies alike with flexibility of modes and scheduling, scalability of design and resources, and global reach. The vast array of services and industry solutions available from UPS Supply Chain Solutions can be your competitive edge. Below show how UPS can synchronize your supply chain Transportation and Freight - One source, operating in over 120 countries, with resources in air, ocean, rail and road, to meet your needs. Logistics - A single-source solution to meet your company’s logistics and supply chain needs, from global distribution to post-sales service parts logistics. International Trade - Our customs-specific knowledge and expertise can help simplify the complexities of international trade management, from world-class customs brokerage to compliance consulting and managed services. Consulting Services - Real-world strategic direction and counsel that help companies align their supply chain operations with their business strategies. Industry Solutions - Choose an industry-specific problem, and UPS Supply Chain Solutions can provide the solution. We have proven experience in automotive, consumer goods, government, healthcare, high tech, industrial manufacturing, retail, and many other industries.

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Life insurance, Medical insurance, Overtime pay, Performance bonus