Leschaco (Thailand) Ltd

Manager, Key Account Automotive (Thai candidate only)

Leschaco (Thailand) Ltd
Salary provided
Posted on 21 Nov 2020

Manager, Key Account Automotive (Thai candidate only)

Leschaco (Thailand) Ltd

Job Highlights

  • Knowledge in Customs Clearance Automotive
  • Experience in key customer service
  • Service mind and can handle to multitask

Job Description

Responsibilities

· To provide excellent customer service.
· To cooperate with operation department (freight, customs clearance, etc.) in solving problem, report status and provide proactive solution to customer.
· To coordinate with operation team to provide expert advice to customer regarding logistic processes, documentation, or any other questions which may arise.
· To receive all claims, complaints, questions, concerns and suggestions from customers and cooperate to the department involved to ensures customer problems or issues are resolved or provide proper guidance promptly.
· To monitor, record, and follow up status of customs case progress.
· To monitor, consolidate, check and submit report as per customer target date.
· To monitor & prepare KPI analysis and assure that committed KPI’s are met to customer satisfaction.
· To prepare meeting agenda, summary information and issues with proper solution before the meeting with customer.
· To conduct meetings with customer in monthly or bi-monthly review meetings.
· To issue MOM from customer meeting and conduct internal improvement meeting across related departments. · To develop & expand business for assigned customer.
· To analysis and identification of upcoming needs and opportunities.
· To handle any special requests from customer/oversea, coordinate with support team and submit quotation to customer or oversea on time.
· To developing productive long-term relationships with customers.
· To create long term strategies & improvement project with the customer.
· To training billing and selling rate to operation.
· To monitor and check missing invoice status and liaison with A/R performance.
· Following up on Track & Trace report and support data to customer.
· To update any opportunities to Salesforce in weekly basis.
· Any special assignment by superior.

Qualifications
· Bachelor’s degree or Higher in related fields
· At least 5 years experience in Key Account Customer Service

· Able to multitask, prioritize, and manage time efficiently.
· Good experience in K/A Management preferably in the Automotive Industry.
· Good experience in Sea freight & Customs Import / Export Clearance process.
· Able to analyze data, statistics and translate results into better solutions.
· Computer skills with Microsoft Office.
· Excellent knowledge in Customer Service and highly service minded mentality.

Additional Information

Career Level
Middle
Qualification
Degree
Years of Experience
5 years
Job Type
Permanent

Company Overview

Leschaco (Thailand) Ltd., Leschaco (Thailand) is a German based International Freight Forwarding Company with a worldwide network, offering complete logistic solutions including trucking (general cargo and heavy lifts) air and sea freight, customs clearance (including consultancy services) and warehousing, for import and export shipments. Due to our continuous growth, we are looking for additional employees to complete our team.

Additional Company Information

Benefits & Others
Five-day work week, Life insurance, Medical insurance, Performance bonus, Transportation allowance, Travel allowance