Symphony Communication Public Company Limited

Managed Service Engineer

Symphony Communication Public Company Limited
Salary provided
Posted on 20 Jan 2021

Managed Service Engineer

Symphony Communication Public Company Limited

Job Highlights

  • Bachelor’s degree in related field
  • 2-3 years of prior IT experience
  • Prior experience working for a service provider

Job Description

Responsibilities

  • Respond to requests for technical assistance in person, via phone, chat or email
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Provide consultation to user on appropriate action
  • Follow standard help desk procedures.
  • Identify and Escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Resolve technical problems with on our networks, add on service.
  • Prepare activity reports
  • Manage the day-to-day planning and operational aspects of the project to ensure deliverable timelines are met.
  •  Be familiar and work closely with ICT team to ensure smooth After-Sales Support

Qualifications

  • Bachelor’s degree in related field or equivalent experience.
  • 2-3 years of prior IT experience, Add on service, Network, Cloud Platform, Firewall
  • Prior experience working for a service provider is a plus.
  • VM ware, office 365, Amazon, Google. ICT Solution.
  • Relationship and work with others as well.
  • Good interpersonal skill and service minded
  • Good problem solving and communication skill.
  • Passion, Positive and Creative to continue development the personal skills
  • Self-motivated, active and hard-working
  • Fair Command of English 
  • Customer service mind
  • Network, Virtual, Firewall, New technology in the further.
  • Patience and good team player.
Please attach your recent photo , Resume and expected salary by clicking "Apply Now":

Symphony Communication Public Company Limited 123 Suntowers Building B, 36th Floor, Vibhavadee Rangsit R., Chomphon, Chatuchack, Bangkok 10900 Tel: 02-101-1111 ext.36108 , Fax: 02-101-1112

Website: www.symphony.net.th

Additional Information

Career Level
Entry Level
Qualification
Degree
Years of Experience
2 years
Job Type
Full Time, Permanent
Job Functions

Company Overview

URGENTLY REQUIRED!!!

SYMPHONY COMMUNICATION PUBLIC COMPANY LIMITED or SYMC is a Telecommunication Network and Service Provider in Thailand, we are committed to providing high speed and reliable network for both Domestic and International Connectivity with our value-added services to the fast-growing data demand in Thailand and ASEAN.

Founded in 2005 and it was listed in Stock Exchange of Thailand (SET) in 2010 with registered capital of 300 million baht. Currently, the company has the Telecommunication Service License Type II and Type III, permitted by Office of The National Broadcasting and Telecommunications Commission (NBTC) to provide services for International Private Leased Circuit (IPLC) both terrestrial and submarine coverage and IP-Virtual Private Network (IP-VPN). In addition, the Company has also received the Internet Operation Type I and II to provide Direct Internet Service (DI) and operate International Internet Gateway (IIG) and National Internet Exchange (NIX).
With our management’s experience and expertise as well as our team, we strive to deliver “Excellent Experience” to our customers with robust and resiliency network using optical fiber cables for its core network and provide to our service portfolios for all business needs.

Additional Company Information

Benefits & Others
Five-day work week, Life insurance, Medical insurance, Performance bonus