LINE Company (Thailand) Limited

LINE TODAY – Partner Technical Support (1-year contract)

LINE Company (Thailand) Limited
ตำแหน่งงานนี้มีการระบุเงินเดือน
ลงประกาศเมื่อ 22 Feb 2021

LINE TODAY – Partner Technical Support (1-year contract)

LINE Company (Thailand) Limited

ไฮไลท์เด่นของงาน

  • 3+ years in technical support roles
  • Strong XML RSS feed & SQL knowledge
  • Experience of working in a start-up environment

รายละเอียดงาน

Department: Content Business

Team: LINE TODAY

Responsibilities

  • Set up new accounts for new partners, train them, familiarize them with LINE TODAY system and take them live on the system
  • Provide accessible and prompt support to partners and be in constant touch with partners for any issues they face
  • Provide a high level of support that will continually improve the relationship with partners
  • Liaise with related internal teams for any technical issues found between the system and the partners
  • Monitor for and identify content numbers/trends/issues to report to leadership and develop action plans for resolution if needed
  • Create XML RSS feed for partners if needed
  • Build appropriate and useful report by using SQL query
  • Travel to partners’ locations to support them with technical issues if appropriate

Qualifications

  • Bachelor’s degree in IT, Computer Engineering, Computer Science or a related field
  • 3+ years in technical support roles with strong XML RSS feed and SQL knowledge
  • Experience of working in a start-up environment
  • Genuine problem-solving attitude and sense of ownership
  • Excellent teamwork skills with an independent, proactive and positive attitude
  • Excellent communication skills, both verbally and written
  • High level of resilience and ability to deal with people of different personalities
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Native proficiency in Thai and fair proficiency in English

Location

LINE Thailand Head Office, Gaysorn Tower, Bangkok

Click here to apply directly via LINE CAREERS.

รายละเอียดเพิ่มเติม

ระดับตำแหน่งงาน
Middle
ระดับการศึกษา
Degree
อายุงาน
3 years
ประเภทการจ้างงาน
Contract, Full Time
ประเภทงาน

ข้อมูลบริษัทเพิ่มเติม

ประเภทธุรกิจ
สวัสดิการและสิ่งจูงใจอื่น ๆ
Five-day work week, Life insurance, Medical insurance