Job Purpose :
To develop and implement the account plan and strategy per assigned key account customers with Blackmores’s strategic objectives (Net Revenue, Gross Margin, 4Ps),
and to manage the customer relationship on an ongoing basis.
The role has accountability for the full scope of Blackmores’s commercial interaction with the customer, ranging from being a part of the development of account strategy
per customer to the management of price and promotional activities. The role requires close cross functional interaction with trade marketing, planning, marketing, logistics, and finance.
Roles and Responsibilities :
- To handle assigned key account customers
- To execute strategies activities with responded account to ensure effectiveness of execution to meet sale growth and profitable target.
- To manage customer promotion investment at assigned customers.
- Assist MT Manager on the operation job of each assigned customers.
- Do weekly & monthly report
in the format that aligned with supervisor in both customers and store level. And also submit it to supervisor on time.
- Deliver the agreed plan, follow-up achievement of counterparts to develop short-term/long-term relationship with customers.
- Visit customers key account in shop
- Responsible for preparing the sales tools such as shelf, display etc to adequate in each Key Customers shop
- Receives all requests, inquiries, complaints and contacts from customer and records inquiry.
- Handling Key Account project such as product monitoring.
- Monitoring competitors’ activities and products
- Deal with complaints from customers.
- Develop and maintain the relationships with current customers, potential customers and in stores as well
- In overall to strengthen business relationship with
assigned key customers through contact strategy
- At least Bachelor Degree in related field
- 2-3 years working experiences as Key Account Executive if in dietary supplement is a plus
- Strong supplement acknowledge
- Open and clear communicator
- Relationships with channel retailers
- Good computer skills such as presentation program
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