Colgate-Palmolive (Thailand) Limited

Associate Manager - Customer Service & Logistics (Pet Food)

Colgate-Palmolive (Thailand) Limited
Posted on 5-May-21

Associate Manager - Customer Service & Logistics (Pet Food)

Colgate-Palmolive (Thailand) Limited

Job Highlights

  • Logistics /Supply Chain/ Demand Planning Forecast
  • Hill's Pet Food/ Import Products from USA
  • Use English at work/ Senior level position

Job Description

Position:  Associate Manager - Customer Service & Logistics (CS&L)

Company: Hill's Pet Food (under Colgate Palmolive)

Location:   Klongtoei, Bangkok, Thailand  (Not connected to BTS/MRT)
Location is the same as Colgate Palmolive Thailand

Report to:  Commercial Manager

 Job Summary:

 • The CS&L is responsible for providing Customer Service/Supply Chain management and support to the Thailand team, by leveraging capabilities and expertise as it pertains to supply chain information, processes and systems with our customers. 

• The CS&L plays a leading role in the link between Order Management, Demand Planning, Sales Planning and the execution of the marketing grid to ensure alignment.  
• The CS&L is accountable for the Customer Service Key Performance Indicators (KPI) and working with the entire Supply Chain and Thaialnd team to maximize results, including excellent service levels from the US business and optimizing in country inventories.
• The CS&L generates growth and profitability opportunities for both Customers/3PL and Hill’s by working with our 3PL to reduce cost, improve customer service and implement process innovation. 
• The CS&L contributes to the ongoing development of best practices across the Supply Chain and Customer Development organizations in Taiwan and ensures that collaborative Supply Chain initiatives are agreed, developed and executed with excellence. 

 Job Function:

  • “First Point of Contact” for Thailand Customer Service / Supply Chain contacts, so as to support initiative of “easy to do business with”
  • Review Thailand replenishment requirements with Hill’s US (weekly)
  • Collate, review and submit Replenishment Forecast to Hill’s US (monthly)
  • Collate and submit Hill’s registration documents to KFA  to ensure timely clearance of inbound shipments
  • Communicate and work with Taiwan Customers and 3PL to achieve order fill objectives
  • Respond to Customer requests, problems, and issues in a timely and professional manner
  • Support & co-ordinate execution and communication of Activity Grid (including New Products, Transitions and Discontinuations)
  • Communicates proactively with Customers, 3PL and the local Hill’s team when supply execution issues are experienced to manage customer expectations
  • Assist Hill’s in management and communication of slow moving and obsolete inventories (SLOB). Manage SLOB & Product Damages Claims process
  • Produce weekly / monthly Reports, detailing performance metrics, inventory status and/or supply and obsolescence issues
  • Participate in regular Reviews with local, regional and global Hill’s team
  • Act as an interface between Hill’s Replenishment, Customer Service & Logistics, Product Supply and other functions to identify opportunities for continuous improvement or simplification of processes
  • Establish relationships at multiple levels within the 3PL organization, and facilitate monthly operational reviews. Work with all parties in an advisory/expert/support capacity on supply chain initiatives
  • Seek input from Customers, 3PL and the local Hill’s team about their needs and expectations to continually improve Customer Service and Logistics


  • Bachelor’s Degree in Business Management, Logistics or related
  • Customer Service & Logistics, Sales, or Supply Chain experience
  • Excellent communication skills (internal and external, all levels).  English is a must because this position will deal with Division Office in Hong Kong

For more information: Hill's Pet Nutrition is the company under Colgate Palmolive but different Business Unit/Selling Channels & products. In Thailand, it is a small Business Unit, only 20-30 persons in this company, but it is well-known overseas. Hill's is a famous brand worldwide, but it is new in Thailand (6 years in TH + eCommerce in TH only 3 years), some structure & direction are not clear & always have process improvement.
Location is exactly the same as Colgate Thailand, not connected to MRT/ BTS, driving a car will be more convenient as we have a big car park.

About the CS&L Role & Structure: only 20-30 persons in Hill's TH as it is a small unit in TH. ONLY 1 CS&L working in this company, this position is a senior level, managing everything by herself/himself, no junior staff, no junior assistant. Set-up the better process in TH (we have guidelines from the Division office). Hill's imports all products from the USA, pls see the products on the website. This CS&L role will focus on forecasting & demand planning. English is must because Hill's is a global company & needs to deal with overseas offices (Hong Kong Division) & shipping. 

Selling Channel: Vet clinic, Pet shop, Breeder Channel, Animal Hospital, Distributors. Do not sell at Modern Trade channel because it is scientific food. Therefore, Trade Marketing & Logistics & Brand planning strategy will be different from FMCG/Consumer Goods/Retail.

Additional Information

Career Level
Years of Experience
5 years
Job Type
Full Time, Permanent

Company Overview

About Hill’sPet Nutrition

Work that matters, fuelled by passion for pets!  At Hill’s we have a purpose.  Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets.

HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries.  To learn more about Hill's and Colgate, please visit and, or find us on LinkedIn, Facebook, Twitter and YouTube.

Are you interested in working for Hill's Pet Nutrition? You can apply to work with us using this online application.  Attach all relevant documents such as a cover letter and resume or CV. Applications received by email are not considered in the selection process.

Become part of our team. We look forward to your application.

Additional Company Information

Trading and Distribution