Adecco Recruitment (Thailand) Limited

IT Operations Support

Adecco Recruitment (Thailand) Limited
Posted on 28-Apr-21

IT Operations Support

Adecco Recruitment (Thailand) Limited

Job Highlights

  • Knowledge of Web Application, Database, Internet
  • knowledge of Windows XP/2007, Windows 2008
  • Responsible for Staff rotating 24x7:9 working hour

Job Description

Our client is an IT services solution to deliver IT operations, support, end to end Infrastructure and Applications management around Core Banking, Internet Banking, and E-Payments for Commercial Banks in South East Asia and Pacific Ocean areas. 

Responsibilities:
  • Provide IT Help Desk Service and IT support for International Banks in different time zone within a centralized shared service center in Bangkok.
  • Response to user requests and incidents/problems via online/phone/email and ticketing log them into service desk application according to established procedures.
  • Provide first and single point of contact (SPOC) for global end-users pertaining to new/previously reported IT issues and resolutions to increase productivity.
  • Responsible for Staff rotating 24x7 (9 working hours per shift) Technical Support Line including weekends and public holidays
  • Provide 1st level technical remote support during the End-of-Day of each bank.
  • Provide 1st level technical remote support for ATM and other e-Payment equipment
  • Ability to work remotely with local IT, development team, Corporate IT, and vendors pertaining to service calls and issues/tickets
  • Develop professionally in order to increase technical, functional, and interpersonal competence.
  • Continue to refine Customer Satisfaction skills to better serve the client.
Qualifications:
  • Bachelor’s Degree in Computer Science/Engineering or equivalent experience.
  • Must possess excellent communication skills in English (both written and oral) to be able to work with international customers (France, India, Laos, Cambodia, Vietnam)
  • At least 2 years experience working in a shared service environment/ customer support service center supporting medium to large applications in a diverse environment globally.
  • At least 2 years experience providing user support of client applications, PC/Windows network infrastructure, and customer business applications
  • Basic knowledge of Microsoft Windows XP/2007 workstation/Windows 2008 server and MS office suite (e.g. Outlook, exchange, office)
  • Basic knowledge of Microsoft Active Directory administration.
  • Basic knowledge of LAN networking, VPN, and TCP/IP.
  • Knowledge of Web Application, Database, and Internet concepts and techniques.
  • Have Linux System Administrator Experiences is preferred.
If you are interested, please submit your Resume (English) to us.
Adecco Recruitment (Thailand) Limited
388 S.P. Building,11th Floor, Zone A Phaholyothin Road,
Samsennai, Phayathai Bangkok, Thailand 10400

Contact: Khun Warinniya /02 121 3525
Warinniya.n @ adecco.com

Additional Information

Career Level
Middle
Qualification
Degree
Years of Experience
2 years
Job Type
Full Time, Permanent

Company Overview

The Adecco Group - Headquarter in Zurich, Switzerland, The Adecco Group is the world’s leading HR solutions company. We believe in making the future work for everyone, and every day enable more than 3.5 million careers.  Through our 35,000 employees, we skill, develop, and hire talent in 60 countries, enabling organisations to embrace the future of work. As a Fortune Global 500 company, we lead by example, creating shared value that fuels economies and builds better societies.
Adecco Thailand – Adecco Group Thailand is the leader in Human Resources Solutions, offering Recruitment service, Employment Staffing Service, Service Outsourcing, Business Process Outsourcing and Human Capital Solutions. With over 33 years of experience in Thailand, we have developed the network and expertise to assist companies in building successful teams. We are now operated with 9 Business Units, connecting over 18,000 Associates each day through Adecco network of over 350 Employees. Our recruitment managers and consultants are in possession of expertise, knowledge of industry and employment trends, enabling us to fully understand HR requirements and offer the most practical solutions to our clients.

Additional Company Information

Industry
Human Resources Management/Consultancy