NES Fircroft

IT support – Incident Manager (Contract)/60K

NES Fircroft
Salary provided
Posted on 08 Apr 2021

IT support – Incident Manager (Contract)/60K

NES Fircroft

Job Highlights

  • IT, Com. Sci, Software Eng.
  • 3-5 years of experience for ITIL, IT
  • Change, Incident, Problem and MI

Job Description

NES Fircroft is now enhancing their coverage to focus more on permanent Recruitment and Personnel Solution service. Now we're looking for Manufacturing Technician as detail below;

SCOPE OF WORK
Performs the administrative tasks necessary to support activities within a process. Including to manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations.
Responsibilities:
  • Ensure that activities within a process are being performed at a high level of quality and that it meets its associated SLA Agreements.
  • Responsible for assigning incidents within a group or division.
  • Responsible for communicating with the process manager. Directly works with Tier 1 Support to ensure proper recording of incidents.
  • Determines if an incident needs to be escalated according to priority and severity of the issue.
  • Ensure that Incidents assigned to their Support Groups are resolved and that service is restored
  • Monitor the Incidents and manage workload in their respective queues to ensure that SLA are respected.
  • Identify Incidents for review.
  • Participate in Incident review following major Incidents.
  • Identify potential problems and/or increasing trend of repetitive Incidents.
  • Create Knowledge with repeatable procedures with a goal of reducing the number of Incidents.
  • Escalate all process issues to the Incident Manager.
Qualification:
  • At least Bachelor’s degree in IT, Com. Sci, Software Eng. Or a related field.
  • At least 3-5 years of experience for ITIL, IT service Management.
  • Basic knowledge in Change, Incident, Problem and MI Management processes and tools
  • Basic knowledge in MS Azure, Cloud.
  • Good Communication in English.
  • Excellent analytical and problem-solving skills.
  • ITIL v3 or v4 certified will be advantage. 

If you need the further information, please feel free to submit CV to  

 varisa.sangsuwan @ nesfircroft.com (อีเมล์ติดกันหมด)

NES Fircroft

Interchange 21, Level 35, 399 Sukhumvit Road,
Wattana, 10110  Tel: 02 508 8957

Additional Information

Career Level
Middle
Qualification
Degree
Years of Experience
3 years
Job Type
Full Time, Permanent

Company Overview

With over 90 years’ combined  global experience and over 15 years’ experience in Thailand, NES Fircroft is proud to be the world’s leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.

NES Fircroft offers a full range of staffing solutions: Contract, Permanent (Direct) Hire, Managed Solutions and mobility services. With over 100 offices in 45 countries NES Fircroft can supply global talent delivered by local experts, with detailed in-country expertise to help you source the resources you need when and where you need it.

Additional Company Information

Industry
Information Technology