Lumen (Thailand) Ltd.

IT Support

Lumen (Thailand) Ltd.
Salary provided
Posted on 16 Oct 2020

IT Support

Lumen (Thailand) Ltd.

Job Highlights

  • degree in Computer Science or related field
  • At least 5 years’ experience in IT support
  • Excellent knowledge of computer networks

Job Description


Responsible to monitor and maintain the computer systems and networks of the organization.It will install and configure computer systems, diagnose hardware / software faults and solve Technical problems, either over the phone or face-to-face. Establishes and maintains network Performance by building net configurations and connections; troubleshooting network problems.

Business Accountabilities:

  • To work alongside fellow team members with integrity, honesty, and reliability.
  • To be able to support, respectful, supportive team so as to achieve department and Business KPI’s.
  • Abide by all occupational health and safety requirements of Lumen ensuring all systems & Procedures relating to SAFETY are adhered to.
  • General duties as directed by warehouse supervisor.

Principal Accountabilities:

  • Install and configure computer systems, printers, scanner, telephones, mail client;
  • Diagnosing and trouble-shooting system and network problems, hardware or software faults;
  • Performing tests and evaluations on new software and hardware.
  • Monitoring and maintaining of network and software components and implement support (from HQ in Australia) when necessary for more complex matters.
  • Maintain and update hardware components (switches, firewall, laptops, printers, scanners, IP-phones, IP-cameras, routers, access terminals, alarm system components, LAN cable/sockets).
  • Set-up of the work environment for new joining local users, administration and maintenance Of user accounts and user rights in cooperation support (HQ in Australia).
  • Error acceptance, first error analysis, documentation and reporting, which may be in person or Over the phone, email and remote.
  • Implement local expansions in the IT infrastructure.
  • Main contact person for local employee with regard to all technical inquiries and IT problem And answering their questions
  • Trains and instructs user on the user of computerized equipment and system and other Communications devices so that the users can effectively perform their jobs.
  • Communicates with supervisor and management to obtain the needs for technological solution
  • That would enable the users to meet regulatory requirements or to enable more effective use Of their present technology.
  • Provides inventory services for all technology and related items.
  • Document solutions to problems regarding standard IT applications and record them in the IT Knowledge Base.
  • Develops, disseminates and enforces policies on technology and communication devices.
  • Ensures that the appropriate file backup procedures on computer system are being Performed and the backup date is securely safeguarded.

Qualifications and Key Skill Sets:

  • Bachelor’s degree in Computer Science or related field.
  • At least 5 years’ experience in IT support and with a background in computer networking and Hardware, information technology or similar in  a similar role, position and in an international
  • Excellent knowledge of computer networks, administration, installation.
  • Take responsible ownership of helpdesk tickets allocated to you and escalate if necessary.
  • Knowledge of TCP/IP, LAN, WAN and wireless
  • Experienced with Windows XP, 7, 8 and 10, Mac OS X, MS. Outlook and Office 365 including SharePoint and Onedrive
  • Strong attention to details, trouble-shooting, Service-minded, problem-solving skills, Good Attitude, can work under pressure.
  • Basic concept of file server knowledge, share folders
  • Good command of written and spoken English is a MUST

Additional Information

Career Level
Entry Level
Years of Experience
5 years
Job Type
Full Time, Permanent

Company Overview

Lumen (Thailand) Ltd. an Australia owned company, is the design and manufacture of a vast array of automotive products designed to improve driving safety and comfort.

Lumen’s over 30 years of experience delivers high quality accessory products that are tailored to suit a wide variety of vehicle manufacturers and architecture, as well as to meet the high testing and validation requirement of the vehicle manufacturers.

Major products included wiring harnesses, parking sensors, reversing cameras, Bluetooth hands-free phone systems, vehicle lighting, custom plastic components, collision warning system, blind spot detection systems and infotainment solutions.

We are looking for skillful candidate, who is eager to utilize those abilities, to join our team at one of our precious company. Will be based in Rayong, Thailand.

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Housing allowance, Life insurance, Medical insurance, Performance bonus, Transportation allowance, Travel allowance