TDCX Thailand

IT Specialist

TDCX Thailand
Salary provided
Posted on 14 Jan 2021

IT Specialist

TDCX Thailand

Job Highlights

  • 2 years’ experience in IT, network troubleshooting
  • Bachelor in computer science or related field
  • Good level of English communication skills

Job Description

Are you an IT Specialist who wants to be part of our team for one of the biggest BPO in the world? Are you passionate, driven, and can deliver outstanding customer service experience?

We are looking for IT Specialist to join our growing family. Come home and start your #BeHappier journey with TDCX today!

Top reasons to work here:

  • Above-industry average salary
  • Group life insurance starting on day one
  • Annual bonus based on performance
  • Provident Fund
  • 10 Annual Leave credits
  • Premium & Instagrammable workspaces
  • 2 days off per week
  • Free overflowing coffee and cookies
  • Learning courses to help you grow
  • Career development programs
  • Engagement activities like free food day, wellness programme, anniversary gifts, contests, annual party and much more!


What is your mission?

As an IT Specialist you will be working with our IT team to deliver #happier customer experience. You will provide technical software, hardware, telephone, audio-video conferencing problem resolution to users or guests by performing problem diagnosis and providing timely solutions to the end-users in an international culture environment.

You are also required to perform these job functions:

  • Respond to IT Help Desk requests via telephone, email, via remote access, and in-person
  • Diagnoses and resolves end-user network, PC hardware problems and software, e-mail, Internet, and local-area network access problems
  • Delivers, tags, and configures end-user PC desktop/laptop hardware, software, and peripherals as needed and assigned
  • Interact and contact vendors for hardware warranty and projects
  • Work independently to research and resolve technical issues
  • Review and participate in projects that evaluate, test and introduce new technology and approaches 


Who are we looking for?

  • Bachelor in computer science or related field
  • At least 2 years’ experience working as an IT support role
  • Must have knowledge of Windows 10, Server 2016 Active Directory, Microsoft office, desktop/laptop hardware and some basic network troubleshooting 
  • Good level of English communication skills
  • Self-motivator, independent, cooperative, flexible and creative
  • Able to work in shift or flexible hour


Who is TDCX?

We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan, Spain, and Colombia. We specialize in perfecting our client's customer experience and elevating their sales.

We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

Additional Information

Career Level
Entry Level
Qualification
Degree
Years of Experience
2 years
Job Type
Full Time, Permanent
Company Website

Company Overview

We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan, Spain, and Colombia. We specialize in perfecting our client's customer experience and elevating their sales.

We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

Additional Company Information

Benefits & Others
Dental insurance, Life insurance, Medical insurance, Performance bonus