IT Officer

Key Responsibilities:

IT Infrastructure Duties

1. Maintain a database system and Management Information System for program management

2. Manage the design, development and installation of information systems i.e. IT infrastructure, application infrastructure, mailing systems, operation and related IT services in order to ensure compatibility with existing systems.

3. Administer the office Active Directory user environment and coordinate with Operations Manager for determining levels of user access.

4. Review internet connectivity and computer hardware to be compliant with PREVENTION of The Thai Red Cross AIDS Research Centre minimum standards in a timely manner.

5. Configure, deploy and maintain all network equipment for PREVENTION configure all intra-office network protocols in use.

6. Develop timeframes and cost plans for acquisition of new equipment or software; advise Operations Manager on budgetary implications of current and future needs.

7. Maintain user data and email backup mechanisms for ensuring redundancy of all vital operations data; coordinate with the Operations Manager the schedule and delivery of backup information off-site.

8. Assist and strategize with Operations Manager re the design and implementation of Field site networks, including budgeting and procurement for all network and required computer equipment.

9. Implement and ensure compliance of security policies and processes

IT Help desk Support Duties

1. Server management, cleaning, data backup and update of anti-virus files for end-user

2. Modify/adjust Server software

3. Troubleshoot Server and staff computer related problems

4. Routine tasks such as PC system checks, virus checks, backups

5. Preparation for office meetings i.e. setting up LCD and computer

6. Provide technical assistance for staff for all PC hardware and software.

7. Install and configure operating systems and PREVENTION, TRCARC-approved software packages to the donor requirement standards.

8. Maintain existing computer equipment to the agreed standards of PREVENTION, TRCARC operations by performing upgrades, new installations and carrying out routine procedures.

9. Creation and suspension of new user accounts/e-mail for allocation of IT-related assets.

10. Monitoring web base sharing information of  PREVENTION, TRCARC

11. Create, manage and maintain hardware inventory database and track all equipment transfers; Track usage and order supplies as needed and provide updated information to HR and Admin Manager on a quarterly basis.

12. Maintain the proper storage of inactive Technology Equipments and IT assets (computers,

13. printers, UPS’s, hardware & software including technology equipments, etc) and updated assets listed & initiate disposal of asset requests for obsolete IT assets including with help in physical count for PREVENTION, TRCARC

Qualifications:

1. 3 to 5 years’ experience of working in a similar role

2. Qualified to degree level or equivalent in an IT discipline is essential

3. Excellent written and verbal communication skills are essential

4. Strong interpersonal skills and relationship management

5. You will need to well organised and be able to prioritise workload