AOU ASIA RECRUITMENT CO., LTD.

IT Help Desk / 35-40K

AOU ASIA RECRUITMENT CO., LTD.
Salary provided
Posted on 20 Nov 2020

IT Help Desk / 35-40K

AOU ASIA RECRUITMENT CO., LTD.

Job Highlights

  • IT Help Desk, IT Support
  • AD, SCCM Knowledge
  • Global Company

Job Description

Our client is a global automotive supplier for all major car manufacture, operating in more than 20 countries.They’re looking for experienced IT Support to join their business. This role involves basic troubleshooting of Microsoft applications and proprietary system. Desired experience in Microsoft Office application suite - how to, in addition to troubleshooting.

Interested please contact – Mine 065 5024949

Responsibilities

  • Oversees the operations of an enterprise-wide Level 1 IT Service Desk
  • Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems
  • Manage the processing of incoming interactions to the Service Desk to ensure courteous, timely, and effective resolution of end user issues
  • Design and enforce request handling and escalation policies and procedures
  • Coordinate perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
  • Liaise with vendors for the procurement of new systems technologies, oversee installation, and resolve adaptation issues
  • Track and analyze trends in Service Desk requests and generate statistical reports.
  • Monitors and measures the performance and results of IT Level 1 Service Desk resources and provides direct and timely performance feedback
  • Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations
  • Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiency
  • Assist with image maintenance and deployment as well as inventory through SCCM

Qualifications

  • Bachelor's degree in Computer Science or related field of study
  • Proven ability to think and troubleshoot logically and act decisively in critical situations
  • Experience with IT service desk, staging/rolling out equipment, and basic experience working with Microsoft AD/SCCM/Intune is highly desirable.
  • Experience supporting Microsoft Office and Windows OS in an enterprise environment
  • Able to communicate in English

Click apply now” for this challenging career opportunity in an international and very dynamic environment.

*Only shortlisted candidates will be contacted.

Additional Information

Career Level
Middle
Qualification
Degree
Years of Experience
7 years
Job Type
Full Time

Company Overview

We have developed as a specialist consultancy and now operating in Thailand. With our tailors recruitment services to the requirements of individual projects, enabling our teams to best help candidates and clients achieve their business and professional goals. We offer a variety of Retained search, Contingency search, and Outsourcing Services designed to assist clients and candidates to meet their specific objectives and requirements.

Our consultants have been helping job seekers with career advice on making their next career move. We are able to support candidates throughout their career to ensure they make the most of their skills and potential.

Offering vacancies of variety of sectors so our consultants are able to deliver a superior recruitment services in the wide range areas

www.aouasia.com

Additional Company Information