jobsDB ref: JTH300003002109829
Employer Ref. ITWK1
Job Purpose/Role
The IT business applications manager is responsible for managing the operational & project support, maintenance, and development activities for business applications. The position combines managerial responsibilities with in-depth hands-on technical expertise. The manager is responsible for appropriate staffing, staff management, performance management, continuous service improvement, and project delivery.
Key Responsibilities
- Provide oversight and management to the IT Application team to deliver IT services
- Assesses user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available tools
- Acts as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates
- Manages the release process for applications which includes effective department wide and end user communication
- Manages testing scripts and identifies opportunities for improvement
- Negotiates resolution of conflicting requirements across the agencies and/or departments
- Sets and measures performance objectives and provides regular one-on-one feedback to all members of the team
- Hires and evaluates the performance of direct reports, and provides ongoing coaching and staff development.
- Addresses individual staff performance problems as needed
- Manages delivery and OLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications
- Develops relevant metrics, measures and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups
- Works closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies
- Ensure department adheres to policies and procedures that are compliant with industry and regulatory policies
- Assists with the preparation of budget for IT systems and services related interfaces and applications
- Keeps abreast of new developments and forecasts future trends in the area of application integration in the insurance industry
- Maintains a strong understanding of technology and its application to achieve business objectives
- Prepares analysis and or proposals for other departments when necessary
- Serves as an internal consultant to other IT management staff and operations community as needed
- Develop and maintain an effective on-call rotation for 24/7 support
- Provides ongoing troubleshooting, support, and maintenance of applications, including 24/7 on call coverage as required
- Perform Project Manager Role for new business projects and initiatives
- Ensure that all responsible projects are on-time and within budget
Key Requirements/Skills/Experience
- 8 or more years of professional experience with preferably four years in the insurance industry
- 5 years of experience in planning and managing IT programs including budgeting, resource management, and delivery development
- PMP certification a plus
- 3 plus years’ experience in project management and execution involving multiple major development
projects - In-depth experience in project delivery and the software delivery lifecycle
- Strong working knowledge of IT application development
- Excellent verbal and written communication to all levels in the organization
- Experience with broad range of core business technologies
- Strong influencing skills
- Change agent and thrives in a fast-paced environment
- Strong organizational skills; ability to manage multiple projects with competing demands for
resources - This person must demonstrate deep understanding of business applications and processes and a level of functional and subject matter expertise
jobsDB will send your application for review directly to Allianz Technology (Thailand) Co., Ltd.
About Allianz Technology (Thailand) Co., Ltd.
Allianz Technology (Thailand) Co., Ltd. is the center of all IT developments for Allianz globally. Our team is loaded with young IT professionals, working in a multicultural, refreshing and innovative atmosphere to develop exciting new products and services for our international client base. Our dedicated employees take part in regular opportunities for on the job training and professional development, while taking the first step down an exciting and rewarding career path.
If you feel you have the passion and ambition to become a key member of a company that offers invaluable work experience in a diverse, multicultural environment, please contact us immediately. We look forward to discussing your career goals and future with you. Take a moment to send us a resume and introduce yourself to us at the email listed below.
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