Central JD Commerce Limited.

Internship - Customer Experience (Nov - Dec)

Central JD Commerce Limited.
Salary provided
Posted on 22 Nov 2020

Internship - Customer Experience (Nov - Dec)

Central JD Commerce Limited.

Job Highlights

  • Analyze data to improve custome satisfaction
  • Perform deep analysis of customer complaints
  • Generate insights and answer business objectives

Job Description

Job Description: 

  • Collect primary and secondary data and analyses to improve JD Central’s customer satisfaction and understand customer behavior.
  • Perform deep analysis of customer complaints to extract actionable insights; notable trends and opportunities to improve customer satisfaction
  • Assist Project Managers in initiating initiative to improve customer experience.
  • Map out user journey and UI flows, highlighting potential pain points and solutions.
  • Prepare reports and presentations to synthesize findings, generate insights and answer business objectives
  • Co-ordinate with teams to actively provide suggestions for improving customer experience.  

Requirements:

  • Currently studying at a recognized university.
  • Affinity for critical thinking, problem solving and hands-on execution
  • Team player with a can do attitude.  
  • Displays strong responsibility and be able to do repeat work.
  • Fluent in both Thai and English written and verbal communications skills
  • Great interpersonal and analytical skills.
  • Proficiency in Excel and PowerPoint.

Additional Information

Career Level
Not Specified
Qualification
Not Specified
Years of Experience
Not Specified
Job Type
Internship
Company Website

Company Overview

JD Central is the trademark under joint venture between JD.com, China’s largest retailer,and Central Group, Thailand’s strongest retail conglomerate.

Central JD Commerce Co. is the leading e-commerce business in Thailand. The company was a joint-venture between Central Group, Thailand’s biggest retailer, and JD.Com, China’s largest e-commerce firm whose revenue ranked 3rd in the world.

Central JD Commerce Co. is the service provider of jd.co.th, an online one stop service e-commerce website with all category products available. Central JD Commerce’s mission is to deliver the best and most convenient buying and selling experiences to everyone. We are committed to support Thailand to become a hub of e-commerce business in ASEAN.

Join us! and be a part of pioneers at JD Central if you would love to:

  • Make great impact to Thailand market with your marketing acumen while learning first-hand about customer’s behavior and consumption patterns
  • Initiate and execute marketing ideas to improve customer experience using your creativity plus digital and data-driven marketing approaches
  • Identify key trends and criteria that influence customer behavior and take actions and experiment based on the insights

Additional Company Information

Benefits & Others
Five-day work week