AWP Services (Thailand) Co., Ltd.

International Health Insurance Consultant (Accept English CV only)

AWP Services (Thailand) Co., Ltd.
THB 20,000 - THB 30,000 /month
Posted on 14 Jan 2021

International Health Insurance Consultant (Accept English CV only)

AWP Services (Thailand) Co., Ltd.

Job Highlights

  • Handle claims and respond to inbound enquiries
  • Bachelor degree in any field
  • Ability to multi task and manage time effectively

Job Description

Job Summary:

As a key member of the Global Competence Centre of Asia Pacific, you will be part of an international and multicultural team, in charge of delivering a world class health insurance service to international students in Australia.

Essential Job Functions:

  • Handle claims and respond to inbound enquiries about products and services (calls and e-mails) within standard operating procedures
  • Undertake outbound calls to existing Overseas Students Health Cover (OSHC) members and either extending their existing OSHC policy or emailing the customer a quote for Overseas Visitors Health Cover (OVHC).
  • Achieve individual key performance indicators and contribute to overall team KPI’s
  • Active participation in performance reviews, coaching and training sessions
  • Provide feedback and ideas for continuous improvement to the Insurance Leadership team
  • Adhere to rosters and scheduling in support of business requirements
  • Quality logging of enquiries to enable accurate reporting on client specific data and trends
  • Transmit reports and carry out any additional tasks and duties as required by the Team Leader

Key Working Relationships:

Internal

  • Senior Consultants / Team Leaders / Operations Manager / Head of GCC
  • Learning & Development Specialist, AWP Australia International Health Operations

External

  • Customers (students) / Medical providers (hospitals, clinics)

Work Conditions:

  • Working hours: 40 hours / week between 5am to 5pm
  • Working days: Monday to Friday (operating on Australia calendar)
  • Location : Bangkok

Essential Requirements:

To be successful in your application for this role you must possess the following minimum requirements:

  • Fluent/native English communication skills (TOEIC 800+)
  • At least 6 months experience in a customer service environment / facing experience

Personal Attributes:

  • Bachelor degree in any field
  • Fluent in Mandarin Chinese is an advantage
  • Excellent interpersonal and communication skills
  • Strong attention to detail, proven problem solving and analytical skills
  • Ability to multi task and manage time effectively
  • Positive and flexible team player, willing to contribute to a dynamic customer service team
  • Ability to self-manage performance against business requirements
  • Commitment to personal development and ongoing learning

Benefits:

  • Work permit provided (for foreigners)
  • Mandarin language allowance
  • Performance-based incentive
  • Yearly performance-based bonus and salary increase
  • 8 annual leaves and minimum of 14 holidays
  • Health and life insurance
  • Provident fund
  • Roadside Assistance membership
  • Special allowances e.g.  marriage, childbirth, etc.
  • New Year’s party or outing

Interested applicants are required to submit a full detailed of qualifications and experience, and expected remuneration together with recent photo to:

AWP Services (Thailand) Co. Ltd.

7th Floor, City Link Tower, 1091/335 Soi Petchburi 35,
New Petchburi Rd., Makkasan,
Rajthevi, Bangkok 10400
Tel.02-305-8555
 
Visit Website : www.allianz-assistance.co.th

Additional Information

Career Level
Entry Level
Qualification
Diploma of High Vocational Education
Years of Experience
N/A
Job Type
Full Time, Permanent

Company Overview

Allianz Worldwide Partners is the world’s leading specialist and expert in the creation and delivery of unique solutions that combine service, insurance and technology to provide worldwide protection and care. We specialize in assistance, international health & life, automotive and travel insurance direct to the customer or through business partners – in some case integrated into their customer offering.

With over 16,000 talented and dedicated employees across 76 countries speaking over 70 different languages we are here for our customers in time of need. 250 million people, or 4% of the world's total population, benefit from our assistance, travel insurance and personal services, with an intervention every 2 seconds around the world. We are proud to be part of the Allianz Group and we love, as a company, to help people.

Working at Allianz Worldwide Partners, you'll find the rewards are more than just financial.Without your contribution, we wouldn't be the same. So it's important for you to enjoy what you do

To find out more about us visit http://www.allianz-assistance.co.th/corporate/

Line: @allianzcareers

FB: https://www.facebook.com/AllianzThailandCareers/

Additional Company Information

Benefits & Others
Five-day work week, Life insurance, Medical insurance, Performance bonus, Transportation allowance