Burkert Singapore Pte Ltd.

Inside Technical Specialist ( Customer Service Engineer)

Burkert Singapore Pte Ltd.
Salary negotiable
Posted on 23 Feb 2021

Inside Technical Specialist ( Customer Service Engineer)

Burkert Singapore Pte Ltd.

Job Highlights

  • Interface with other departments
  • Strong customer focus and attention to detail
  • Able to work closely within a team

Job Description


  • The role of the Inside Technical Specialist is to support BDM in their customer interactions and to manage effective new business development activities in target markets.
  • These duties are directly related to management practices and the company's general business operation.  

Essential Duties and Responsibilities: (Other duties will be assigned as required)  

  • Interface with other departments, i.e. BDM, engineering,  accounting, production, purchasing and shipping to provide the best possible service.
  • Work as a liaison with BDM, Technical/Engineering and others necessary to satisfy the needs of the customers. Proactively maintains ongoing relationship with customers and BDM. Serves as communication link between customers to assure responsiveness
  • Responsible for customer (including distributors) inquiries regarding pricing, availability, change requests and order status.
  • Responsible for entering all purchase orders and revisions received by e-mail, fax or phone.Records and processes orders and/or inquiries received from customer  
  • Work with BDM to complete SNP renewals on time.
  • Provide quotations to customers (including for customers under the care of BDM). 
  • Proactively sell and up sell Burkert products to customers and potential customers.
  • Provides pricing, availability and schedule information within established guidelines
  • Suggests additional and/or alternative products or services to meet customer needs
  • Pre-qualify identified opportunities by contacting key decision-maker, research opportunities in the respective growth areas. Tracks order activity, and alerts appropriate staff of any potential delivery problems. Expedites the delivery of selected orders  
  • Assist BDM and marketing (such as from exhibitions) with lead contacts.
  • Provide support to intercompany activities Support UAT for SAP


  • Strong customer focus and attention to detail  
  • Day-to-day work activities are prioritized appropriately within work routines
  • Excellent oral, written and communication skills   
  • Able to work closely within a team and contribute individually in a proactive manner.

All material submitted in connection with your application will become part of our confidential files, we regret that only shortlisted candidates will be notified.

Additional Information

Career Level
Entry Level
Years of Experience
Job Type
Full Time, Permanent

Company Overview

Bürkert Fluid Control Systems is one of the world's leading manufacturers of measuring, control and regulating systems for fluids and gases. With its headquarters in Ingelfingen in southern Germany, Bürkert Fluid Control Systems has a large-range of sales network in 36 countries with more than 2,500 employees worldwide along with five Systemhaus in Germany, China and the USA, as well as four research centres where we continuously develops customised solutions and innovative products.

Bürkert products are used in a wide range of industries and applications – ranging from breweries and labs to medical, bio-engineering and aerospace technology. With a portfolio of more than 30,000 products, Bürkert is the only supplier to offer all fluid control system components: from solenoid valves to process and analytical valves, as well as pneumatic actuators and sensors.

Whether it is about flow, level, pressure, dosing, analysis, filtration, temperature, mixing or the automation of processes- liquids and gases have to be measured and controlled. These are the fundamentals fluidic variation upon which industrial process technology is based, and Bürkert’s Speciality with its expertise and entire range of solutions and services.

The successful candidate will have the opportunity to work in a dynamic and challenging, yet collaborative work environment, equipping him or her with the necessary skills, training and motivation to thrive in the industry. The successful candidate should also be able to carry out the following

Additional Company Information

Benefits & Others
Five-day work week, Medical insurance, Performance bonus, Transportation allowance