Implementation Manager (WMS)

THB 70,000 - THB 120,000 /month (negotiable)
Posted on 17 Oct 2020

Implementation Manager (WMS)


Job Highlights

  • Fast Ecommerce Technlogy Growing Company In Asia
  • Dynamic and independant individuals
  • Great Package and Benefits

Job Description

DEPARTMENT Product Implementation Manager (WMS)  Product Implementation/  



EXPERIENCE 4+years QUALIFICATIONS Bachelors/Masters degree REQUIRED 

LOCATION(S) Thailand 

1. Key Accountabilities/Responsibilities 

  • Responsibilities of this position include training and implementation of Anchanto Software  Product to various Anchanto customers. 
  • Learn and grasp every bit and piece and features and flows and processes of Anchanto software products. This is a continuous effort in order to keep up to pace with the new features  as well as changes to the existing features in the product 
  • Responsible for working with Anchanto customers in different phases such as implementation  and nursery. 
  • Capture following details per customer while working on the product implementation for the  customer – 
    • i. Collect what is sold to the customer from the sales manager ii. Collect and analyse customer  requirements 
    • iii. Pre-implementation call with the customer to ensure the implementation has proper agenda  iv. Deliver pre-implementation checking and documents pack 
    • v. Perform implementation readiness check for every implementation planned with the  customer either onsite or remotely 
    • vi. Work on Software configuration and Data import if required as part of implementation  process vii. Be available to perform implementation either from customer office (onsite) or  remotely  
    • viii. Handhold customers till they get comfortable with the Anchanto software and its processes ix. Perform trial orders, create orders, order processing, inventory processing, stock take,  inventory sync-up, product creation and management, and all other software features to get the  complete training executed by processing real data on the software as part of software  implementation 
    • x. Co-ordinate and resolve any tech or integration specific issues that are observed during the  implementation or during walkthrough to customers 
    • xi. Prepare and share the Post-implementation report with all internal and external stakeholders  xii. Prepare and share post-implementation action items and ETA, share with all the stakeholders xiii. Take the implementation phase sign-off from customer keeping account  manager in loop 
    • xiv. During nursery phase, analyse and respond to issues or queries raised by the customer
    • xv. Work on resolution of any issues post-implementation and share ETA across the stakeholders  xvi. Arrange weekly call with all the relevant users from customer end during the nursery phase xvii. Get on to re-training or additional walkthrough sessions of Anchanto software with the  customer team 
    • xviii. Ensure all relevant team members are comfortable with Anchanto software during the  nursery phase 
    • xix. Work on any data clean-up required post the implementation and nursery phase to ensure  transition to go-live 
    • xx. Prepare and share post-nursery phase report with all the internal and external stakeholders  xxi. Work on smooth transition of customer from nursery to go-live phase 
  • Coordinate with the product team in order to get trained on the new features in Anchanto  software products 
  • Assist the sales and account management team in order to provide Anchanto software  walkthrough to prospects or signed customers 
  • Perform all trainings and implementations with utmost discipline, etiquette, mannerism,  professionalism, user-friendly manner, understanding customer needs, understanding technical  as well as operational situations with/ from customer, giving full attention to customer queries/  issues/ questions during trainings and resolving them without losing the track of it, being very  clear in communication and maintain record of all execution phases and thereby sharing at  every interval with all relevant stakeholders without failKey Competencies. 

2. Soft Skills 

  • Excellent written and verbal communication 
  • Understand customer lifecycle and behavior 
  • Ability to work with teams in different geographies 
  • Good to have experience in eCommerce and Logistics domain 
  • Ability to clearly communicate internally and externally 
  • Analytical and problem-solving skills 

3. About Anchanto 

  • Anchanto is a Global B2B SaaS product company headquartered in Singapore with operations  across 14+ countries. Through its award-winning SaaS products and solutions, Anchanto enables  eCommerce Brands, Retailers, Online Sellers, SMEs, 3PLs, eCommerce enablers/Distributors  manage & run highly successful end-to-end eCommerce operations across Asia Pacific. 
  • With the philosophy of making ‘multichannel selling and eCommerce logistics’ simple for  everyone, Anchanto was founded by Mr. Vaibhav Dabhade in June 2011. Today, 7200+ businesses  run highly successful eCommerce operations through Anchanto platform. Our customer base  comprises of global players such as Nestle, Luxasia, DKSH Asia, Asendia, Pos Malaysia, DHL  eCommerce, MYDIN, Jay Gee, Telkom Indonesia, and many more. 
  • Anchanto operates from its offices and teams across Singapore, India, Malaysia, Indonesia,  Philippines and Australia. We continue to grow multi-fold month-on-month, with our growing  customer base managing 58+ million SKUs & 102+ million product listings, and processing 31+  million orders worth a Gross Merchandise Value (GMV) of 1.27+ Billion.

4. Benefits of working with Anchanto 

  • We are committed to building an inclusive culture of belonging that not only embraces the  diversity of our people but also reflects the diversity of the communities in which we work and  the customers we serve. We know that the happiest and highest performing teams include  people with diverse perspectives and ways of solving problems so we strive to attract and  retain talent from all backgrounds and create workplaces where everyone feels empowered  to bring their full, authentic selves to work. 
  • Anchanto is an Equal Opportunity employer. All qualified applicants will receive consideration  for employment without regard to race, color, religion, sex including sexual orientation and  gender identity, national origin, disability, protected veteran status, or any other  characteristic protected by applicable federal, state, or local law. 

Additional Information

Career Level
Diploma of High Vocational Education
Years of Experience
4 years
Job Type
Contract, Full Time

Company Overview

Anchanto’s SaaS offerings receive a vote of confidence from global companies due to steady profitability and consistent growth plans through the first half of 2020

SINGAPORE, 14th AUGUST 2020 – As the first half of 2020 saw the eCommerce & retail landscapes changing profoundly due to the global crisis, Anchanto, a Singapore-based B2B software-as-a-service (SaaS) company specialising in eCommerce technology, managed to keep scaling and turned profitable. Anchanto also announced today that it received new C-funding as part of its ongoing Series C round, totalling S$16.6 million raised till date. Taking part in the C-funding round were Asendia, a joint-venture of the French National Post La Poste and State-run Swiss Post, and MDI Ventures, the corporate venture arm of Indonesian telco firm Telkom Indonesia.

Anchanto will use the funds to strengthen its research & development portfolio to launch two new products, build data platform and expand to three more markets. The company will also invest in hiring skilled talents to enhance and accelerate the launch of its new products into markets – especially with the demand for SaaS solutions on the rise.

Achieving profitability in these times is an excellent performance; I feel this is a more significant achievement than raising USD 12M in the middle of the COVID-19 crisis. We are a capital-efficient company. 100% of our revenue comes from a SaaS subscription with a high gross margin; we do not buy inventory or run services shops or warehouses, said Vaibhav Dabhade, CEO and Founder of Anchanto. It took strong resilience, deep understanding of product design, engineering, marketing, sales, account management, and solid teamwork across seven countries to reach here.

This round also marks the start of Anchanto’s partnership with Asendia AG, an European cross-border eCommerce shipping and mail services giant, as a new shareholder. Aligned with Anchanto’s unique approach to raise C-funding from its key customers, Asendia is the fourth customer to turn into a shareholder after MDI (Telkom Indonesia), Transcosmos Japan, and Luxasia. MDI Ventures is a corporate venture capital initiative by Telkom Indonesia – which increased its stake further by adding to their existing investment. Marc Pontet, CEO of Asendia, and Donald Wihardja, CEO of MDI Ventures will be joining Anchanto’s board.

Asendia intends to continue its journey along the cross-border eCommerce value chain and support the growth of an innovative technology company serving the international growth of global brands. We have high hopes for further co-operation with Anchanto and we expect that we are going to create additional growth and synergies for the company thanks to our logistics and technology capabilities. said Marc Pontet, CEO of Asendia.

We are pleased to have Asendia invest into Anchanto’s vision. Asendia Singapore's cross border eCommerce operations have been running on Anchanto Wareo and SelluSeller platform for over two years now. Asendia 100% owns wnDirect- which happens to be our customer for over six years. We see investment from Asendia as our gateway to European markets. 70% + of investment in Anchanto has been from our customers, which is a great testimony of how powerful and stable our platforms are and the trust global companies have in us.– Vaibhav added.

In the current digitalization era, the necessity of multiple retailers and brands to go Omni Channel path is highly critical, especially with the current pandemic where the shift to online sales is inevitable. Anchanto's robust platforms are well position to highly capitalize this "New Normal" to tackle massive problems that are not only faced in Indonesia but also globally. We are also excited to welcome our new partner, Asendia, who will help to bring Anchanto enterprise grade solutions beyond SEA and the world., said Donald Wihardja, CEO of MDI Ventures.

As of last year, Anchanto’s platforms have helped streamline the eCommerce operations of more than 12,000 business and sellers consisting of over 300 global enterprises. Anchanto’s customers manage over 67 million+ stock keeping units (SKUs) and 115 million+ listings, and have processed a combined Gross Merchandise Value (GMV) of nearly US $2.71 billion via their platforms. Sellers process over 4 million orders per week on Anchanto’s systems, averaging at 1.6 order processed every second.

Anchanto’s highly stable platforms have been built to handle massive volumes for enterprise customers and hence played key roles in defining the company’s success. Approximately 13 million+ API calls are triggered from the SelluSeller platform every single day. During peak seasons, this increases up to around 27 million+ API calls per day.

The company’s cutting-edge SaaS offerings – which are developed in-house – simplify backend operations and help enterprises achieve unprecedented productivity through automated eCommerce management. This includes Anchanto’s flagship product, SelluSeller, which is an online multi-channel eCommerce management software as well as a mobile application; and Wareo, a full-suite warehouse management system that helps businesses manage B2B and B2C operations through a single system, making fulfilment seamless.

Anchanto currently serves a massive customer base comprising global players (including three Fortune 500 companies) such as Nestle, Pos Malaysia, GreatDeals, Luxasia, DKSH, DHL eCommerce, Bench Retail, MYDIN, and more. Having established a strong foothold in Southeast Asia, Anchanto has recently expanded into the Korea & ANZ region and will be looking to explore other markets within the greater Asia-Pacific region and Europe in the future.

Additional Company Information

Benefits & Others
Five-day work week, Flexible working hours, Life insurance, Medical insurance, Performance bonus, Transportation allowance, Travel allowance, Work from home