The Implementation Engineer will be responsible for the implementation of Amadeus Solutions, as well as consulting and program management for our Travel Channels customers. 

Responsibilities:

• Analyze customer systems and service requirements.
• Identify specific actions necessary to integrate Amadeus products/services.
• Establish and manage the product/solution integration schedule.
• Determine and document adaptations to Amadeus products and services.
• Write functional specifications used for customization and/or verify that specifications reflect customer requirements.
• Guarantee that customized products/solutions meet specified requirements.
• Perform the necessary tests on the customized solution before it is delivered to the customer.
• Provide functional support and problem resolution to sales and/or customer functional staff.
• Support project activities during the implementation.
• Service Design: the implementation engineer may take a service designer role in a construction domain, and therefore have the following responsibilities:
  • Contribute to the creation of User Stories corresponding to predefined high-level Serviceability Requirement
  • Review product specification ("Service" section)
  • Contribute to the validation of serviceability deliveries within the feature team
  • Build, store and track Services Documentation
  • Implementation Guides, Cookbook, How To, …
  • SharePoint repository updated with all key documentation.
  • Create a serviceability matrix – Details product functionalities ready to be industrialized
  • Provide regular status to the line to ensure global coverage and foster synergies within the Construction Domain
  • Transfer knowledge to Implementers globally

What we are looking for:

• University degree
• Relevant work experience in the travel industry
• Well spoken and written English, other spoken and written languages from Asia would be a strong plus
• Implementation and/or deployment experience
• Amadeus solutions knowledge
• Project management
• Fundamental knowledge of security processes relative to authentication and authorization
• Scripting language
• Travel agency experience advantageous

We are one of the world’s 10 largest software companies. Our technology powers airlines, airports, hotels travel agencies and more – helping them manage their operations with greater efficiency and serve their customers better than ever before. Our team comprises over 14,000 people representing more than 120 nationalities, yet we’re united in a single mission – to make travel better for millions of people every day.
Whether you’re an avid techie, an experienced business professional, a recent graduate, we have a job for you. Learn more about our jobs in our careers site