• Big responsibilities and project ownership.
• Fostering personal growth in a learning and resourceful environment.
• Easy-integration into a highly professional, international, and passionate team of industry experts with flat hierarchies.
• Competitive compensation package including a comprehensive insurance policy.
• Knowledge sharing from the best entrepreneurs in the industry.

Head of Telesales (Motor Insurance Products)

Subordinates: 7 people (direct report), 100 people (indirect report)

Report to: COO (expat) 

Job Responsibilities

• Ensure the telesales team performance vs. targets is achieved.
• Motivate the team to ensure quality, company values, and behavior to assure smooth and effective work progress.
• Ensure teams are motivated, engaged, empowered, and are highly motivated to achieve our ambitious monthly targets.
• Manage telesales supervisor, business analysts, trainer and coordinate with technology and media team.
• Control the continuous improvement process regarding workflow efficiency and collaboration.
• Review and improve processes, telesales operation, technology, and people as required.
• Understand consumers to ensure that our motor insurance products meet the needs.
• Direct campaigns with the marketing team to reduce customer acquisition costs.
• Perform ad-hoc analysis, drill down on certain business challenges. Select the best products from the insurance partners to offer to the consumers.
• Build a culture that includes performance reviews, coaching, counseling, and disciplining.       
• Prepare call center performance reports by collecting, analyzing, and summarizing data.
• Understand contact center metrics, re-define the process with new technology to optimize.

Requirements:

• Bachelor’s Degree or higher in Business, Communication studies, Marketing or an equal academic with good academic standing (minimum GPA of 3.0).
• Minimum of 5 years’ proven experience in managing call-center.
• Background in insurance or banking industry is preferred.
• Strong analytical skills and sales skills.
• Excellent leadership, interpersonal skills, and service-oriented mind.
• Extroverted personality and ability to work within a fast-paced organization.
• Excellent listening skills, critical-thinker with attention to detail.
• Entrepreneurial, and hands-on attitude.
• Fluent in English both written and communication skills
• Proficiency in Microsoft Office and customer service software.
• Must be an assertive team player with high energy to work in a fast-paced environment.
  

Synesis Placement Solutions was established in 2005 with the objective of becoming one of the most trusted and reliable recruitment agencies in Thailand. We hold ourselves to high standards of professionalism, integrity, and accuracy to our clients. We pride ourselves in being able to deliver a thoroughly satisfactory experience with every project we do.

By taking the time to clearly understand the specific needs of each of our clients and offering our flexible solutions on a timely basis, we allow our clients to focus on their core business without being interrupted with the resource shortage problem.