Dohome Public Company Limited

Head of IT Support

Dohome Public Company Limited
Salary provided
Posted on 22 Feb 2021

Head of IT Support

Dohome Public Company Limited

Job Highlights

  • IT Support
  • IT Manager
  • IT service management

Job Description

Dohome is a retail and wholesale company. We strongly believe IT and innovation is the perfect approach to staying different and competitive in the fast-evolving world and that change is the only constant.

         As the head of IT Support , you will be the keyman in ensuring all requests coming into the IT team are taken care of. You will also initiate and develop all processes involved within and outside your team to achieve better customer satisfaction results. Our ideal candidate must be familiar with 3-tier supports, is a self-motivated learner and has great analytical, presentation and teambuilding skills. A single person means nothing if he/she cannot help his/her team to grow.

Responsibilities 
  1. Be in charge of all 3 IT support tiers, helpdesk and branch support, Application and Infra Support, and Developer and Functional Support.
  2. Ensure knowledge is correctly transferred and your team is ready to support incoming tickets involved with the new application.
  3. Ensure tickets are well escalated and SLA meets the target4Ensure knowledge management is constantly used and updated.

Qualifications
  1. Must be familiar with 3-tier supports and ITIL4 service management
  2. Minimum 3 years experience in providing service support
  3. Experience in supporting an ERP system is a plus


 DOHOME COMPANY LIMITED
60 Dindaeng Road, Samsen Nai, 
Phayathai, Bangkok  10400



Additional Information

Career Level
Senior
Qualification
Degree
Years of Experience
10 years
Job Type
Full Time

Company Overview

Dohome is one of the leaders in the wholesale and retail business, providing construction materials and home furnishing. We are focusing on offering a complete range of construction materials and home furnishing, good quality, lower price and comprehensive services. The Company continues to expand its investments to accommodate the increasing demand and the expansion of urban society.

We are pushing our brand to be the first place in the mind of the customer in terms of products, prices and sincere services. We are committed to empowering our employees and bring innovation into our organization. Make our organization be a happy workplace and professionally managed company. We will maintain a good relationship with our current and new business partners and maintain a common success together. We will reward and be responsible to the society by participating in activities that are beneficial to society and the environment.

We are looking for someone special to be our team to achieve the successes together.

More on us: https://www.dohome.co.th/ 

Additional Company Information